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Did you create your Chrono24 account with a different email address than the one associated with your Apple ID/Google Account? Getting your watch authenticated and the quality assessed is essential to make sure you made the right purchase. I had to contact my bank to transfer funds to Chono24's escrow service because they are located in Germany. Thanks to the Chrono24 Escrow Service, your payment is fully covered. A subreddit for discussion of wrist watches and pocket watches. Packaging: Choose a sturdy box in an appropriate size and fill it with sufficient packing material. Send the watch back fully insured and in its original packaging. oddboy Zero to Grail+2998 In Six Months Apr 20, 2015 Posts 9,217 Likes Are credit card and PayPal secure payment methods? What is an Apple ID, and what is the "Hide My Email" feature? Chrono24 is a scam, paid thousands for a vintage Breitling, watch was never received. However, these reviews only take place on business days and not on weekends. We will document and confirm your wish to return your order and guide you through the next steps. We immediately suspend any dealer proven to be offering fakes or replicas. Why am I not shown the prospective buyer's email address? Depending on whether you order your watch from a domestic or foreign seller, you may incur other costs. No matter what happens, you can count on us! 2. So helpful advise on my purchase process. Where can I report suspicions about an item's authenticity? If you have any problems, contact our support team using the contact form within 14 days of receiving your order. 23. Put my CC information in and got the message for "Payment being verified". If it's your bank, you should ask them. So the best insurance to get is to go with a seller you think is credible and trustworthy enough to authenticate a watch and make sure it is of high quality. No worries! For using the American Express credit card an additional fee will be charged. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. With the Chrono24 app, you can bring the leading luxury watch marketplace with you wherever you go. Very good shopping experience.. It makes your approach waterproof and fully ensures you know what you buy and prevent buying a fake watch. However, generally speaking any wire transfer made using the SWIFT network (used in countries like the US) requires two addresses: 1. address of the sender and his/her. Our promise: Every new and used watch on Chrono24 is authentic. Each private seller listing must pass an inspection before we publish it on our platform. As we love to say buy the seller. When will it be activated on Chrono24? Increased demand can also result in a backlog of inquiries, leading to delayed responses. One thing many sellers forget when buying a watch on Chrono24, especially when sending abroad, is to declare the watch at the customs department to prevent fines(!) As part of the inspection, the seller must provide proof of ownership in the form of two pictures of the watch set to specific times. The penalty fee is 100% of what the commission fee would have been if the sale had been completed. Our 40-person quality & security team works hard to detect suspicious listings and address issues before they arise, allowing you to focus on whats most important finding the right watch!Also our team is always here to support you during the whole buying process, in case there is any issue with the watch you received. We have always bought from the Netherlands and the options are to pay by credit card and by bank transfer. So ask the seller if Paypal is okay, then they should do a request for your Paypal email (email addresses get scrambled in order to protect sellers and buyers from phishing). To improve our own customer service and communication. It says they are a Rolex AD? im not paying vat tax. https://www.reddit.com/r/Watches/comments/5yc5mt/comment/deoupqg?st=J1IN8HRH&sh=f1c5a453. Yes, you can add your own photos and notes to each watch. These are charged by the responsible customs authority and must be paid as soon as the item has reached its destination country. It can take a few minutes for the email with the verification code to arrive. We retain the commission fee directly during the payout of the sales price. Our Listing Assistant will recognize the watch and fill out certain details automatically. Does Buyer Protection come with any special warranty? I know - due diligence - but how do people generally pay? Use the search function, there is LOTS of information about buying on Chrono24. Why should I create a myChrono24 account? You'll then have access to historical price trends, as well as projections of your timepieces' future financial performance. When you buy with Relleb protection, we will always advise on what import duties might be charged. Thanks to the Chrono24 Escrow Service, your payment is fully covered. Am I required to provide my taxpayer ID number? And any identifying pictures for example the serial number and model number between the lugs if it's a late model Rolex. Who is my contract partner when buying a watch? What do technical terms like "repeater" or "chronograph" mean? An extended warranty is not provided. Need to get this done ASAP. I live in two different EU member states. The watch was exactly as described and I was not disappointed. You may add an unlimited number of watches. All in all highly recommended. What are the various pricing plans for commercial dealers? Our multilingual support team is always available to assist you. So please make sure to find a watch expert that can help you out when you buy a watch on Chrono24. Click on. Estimated values are reassessed on a daily basis. There are two ways to register for and log in to your Chrono24 account: You can change your email address in your myChrono24 user area under "Profile," regardless of which method you used to register. To do so, please go to your sales overview and upload 2 more pictures of the watch as proof of ownership. The dealer must truthfully state the conditions of their goods and point out possible defects or damages in writing and with pictures. Thanks in advance. I purchased an Omega Seamaster XXL through Chrono24 from a trusted seller. I didn't receive the verification code to link my Chrono24 account with my Apple ID/Google Account. Once the buyer has received the item, we pay out the sum to you. It was my first time ordering a luxury watch pre-owned online. This includes their trade license, as well as references from other dealers. *For details, please inquire via phone or email. Use the search box below to search through our FAQ and find answers to your questions quickly. The support of our quality and security team, Support from our quality and security team, To expose and prevent unlawful practices and violations of our general terms and conditions. Your user account isn't active yet. You can also use the Watch Collection to follow other watches you are interested in. Up to what value is the shipment insured? The buyer receives the watch. The United States are an exciting challenge for Chrono24 and we accept it with confidence. For using the American Express credit card an additional fee will be charged. No, you can also follow watches that you are simply interested in. Be one of 4,000 successful private sellers each month. We are required to include your taxpayer ID number when doing so. Excellent experience. Credit card? Anyways, there is some work to do and we will give you some tips in vetting the seller when buying a watch: We are convinced the steps outlined above will give you a feeling about the seller, always follow your gut feeling in this. Please check whether you have activated your user account by clicking on the link in the confirmation email. Chrono24 ranks 7th among Marketplace sites. Chrono24 has 5 employees at their 1 location and $22.86 m in total funding,. The network is vast. Be one of 4,000 successful private sellers each month. Will I receive a refund if I return a purchase? We immediately suspend any dealer proven to be offering fakes or replicas. 2. Please send us an email at. The network is vast. We do not buy, appraise, or inspect any items. Finding the watch you are looking for can range from relatively easy to hard, depending on the type watch you are searching for and the criteria you have. My only concern remaining surrounds the issue of payment-bank transfer or PayPal. With the Chrono24 app, you can bring the leading luxury watch marketplace with you wherever you go. Payment options at Chrono24 are more than sufficient. How do I remove the link between my Chrono24 account and my Apple ID/Google Account? How can I register for/log in to my Chrono24 account? Payment is transferred and kept safe in Chrono24s escrow account until you have your watch in your hands. *For details, please inquire via phone or email. However, you can choose to hide your email address. Chrono24 has for many models a graph (scroll below) about the price developments of watches, providing an indication of the prices. Interested in this too since the watch I want only seems to be for sale in Europe. How do I edit or delete private listings? Sunday 1st March 2015. We recommend processing all transactions using the. Thanks to the Chrono24 Escrow Service, your payment is fully covered. Price was competative and delivery was quick. Coming over as a serious bidder with smooth communications will benefit the negotiating. When importing goods into your country, you may owe customs duties and import taxes. Your contract partner is always the respective dealer or private seller. After that, you send the watch to the buyer. boeing 767 patriot express. During this period, we have had fakes in our hands (and luckily avoided some more obvious incorrect watches by thorough inspections of the pictures on the listing) and have facilitated in many very nice deals resulting in happy customers. Call ( How can I reactivate my listing if it was deleted during the check to make sure it was still current? In rare case of unsuccessful delivery, your shipment would be fully insured, so you can make both domestic and international purchases risk-free. Chrono24 has a consumer rating of 4.71 stars from 2,120 reviews indicating that most customers are generally satisfied with their purchases. Then upload the photos as proof. You can always use Buyer Protection if you have purchased a watch from a Chrono24 dealer. If it doesn't feel comfortable, stay away! Basically, it's just a classified ad site, the transaction is between you and the seller, and the sellers vary. We will document and confirm your wish to return your order and guide you through the next steps. As long as you haven't made other arrangements with the dealer, orders with Buyer Protection are always shipped fully insured, even internationally. VAT or import). 4. Outrageous. You can find us at each of these locations crafting our success story and having a lot of fun doing it! When you choose Chrono24 payment processing, you will be shown the terms of sale during the sales process. Your listing will remain online for 3 months. Changing your email has no effect on your information with Google or Apple. You can manage and archive your conversations. Some dealers only accept returns on watches with their seals and packaging intact. How can I change the email address for my Chrono24 account? I believe most people could find the timepieces they want here. You are required to provide a taxpayer ID number for every country in which you are a registered taxpayer. They answere my questions/concerns. ) or email our support team within 14 days of receiving the watch. Contact the seller and ask for more pictures of the watch. Edited by LaurasOtherHalf on Sunday 1st March 17:04. Go to ". All in all highly recommended. *For details, please inquire via phone or email. Every dealer on Chrono24 has their identity and integrity thoroughly reviewed during the registration process. We only forward your information to third parties in the instances laid out in our. What can I do? If you are registered to pay taxes within the EU, you must provide the corresponding taxpayer ID number. Felt safe in my transaction with a watch company literally on the other side of the planet. Quick and efficient communication. Dealers are strongly encouraged to respond to customer emails within 5 business days. Payment options at Chrono24 are more than sufficient. Our dealers are required to inspect each watch's authenticity and may only list original timepieces. If the price is fixed you can always reach out to a seller if there is any room. How many listings can private sellers publish? Our dealers are required to inspect each watch's authenticity and may only list original timepieces. Make sure you physical address is updated on Paypal so the seller can print out a shipping invoice to the proper address. Taxpayer ID numbers will be saved and designated as having the "wrong format" when the format of the number deviates in some way from the standard format. Items are typically available immediately or on short notice. Can I link my Chrono24 account with several Apple IDs/Google Accounts? I can't find my listing. Your listing will remain online for 3 months. We check a watch for you before you buy it anywhere online. They allow sellers to list anonymously. However, with PayPal I'm assuming at least some protection? Contact our support team. Great product as described, plus very prompt and secure shipment. Add up to 10 images of the watch taken from different angles. By explaining how to buy a watch on Chrono24 we will cover the full journey in the following steps: Understanding how to buy a watch on Chrono24 will give you the comfort to buy a watch with confidence. These photos are displayed in your listing. We keep your payment safe in our escrow account for up to 7 days after the day of delivery of your watch and we release your payment to the private seller. Further details can be found. Some manufacturers put the reference number on the case back (not to be confused with the case number), between the lugs, or inscribe it on the dial. Ok, so after last nights contact I'm awaiting the seller taking some up to date pictures when the shop re-opens tomorrow. Press J to jump to the feed. *For details, please inquire via phone or email. Good communication from Chrono 24. It sounds easy and it is definitely something you must do, but the practise will show you it is more difficult than you think. Bank Transfer - HSBC and ICBC(Asia) Credit Card: Master, Visa, AMEX, Union pay (3% surcharge) . No, not if you're a registered taxpayer within the EU. Why is Chrono24 checking if my listing is up to date within the paid period of validity? To keep the listings on Chrono24 up to date, we send emails every 3 months to check that advertised items are still available. We've changed the name to improve understanding. You may incur additional costs such as customs fees, taxes, or shipping and insurance fees. Yes, you can add any watch to your Watch Collection so that it is complete. If the sale takes place directly via Chrono24, you can order the watch by clicking on the green "Buy" button. Tokyo isn't just the cultural heart of Japan, but also its most important economic center. Authentic customer reviews also provide insights into the respective dealer's services, so you can always be sure who you're buying from. Tradition meets high-tech - our development site is located in the middle of the idyllic Black Forest. Chrono24 has a service built in where they kind-of work as an escrow. MAXIMUM BUYER PROTECTION. Simply enter each watch's details and, if you'd like, add your own photos. There are many reasons why a seller might not respond to your inquiry in a timely manner. Has a wide variety of watches from sellers around the globe. The order must have been formally submitted via the Chrono24 system. The sales process takes place using the secure Escrow Service on Chrono24. Open your door to 500,000 watch enthusiasts every day. What determines the total price of a watch? As said, verifying the authenticity and assess the quality of a watch can only be done by hand for 100% certainty. Where do dealer recommendations come from? Before we can renew your listing, we sometimes require proof that the item is still in your possession. Open your door to 500,000 watch enthusiasts every day. +49 721 96693-920 We keep your payment safe in our escrow account for up to 7 days after the day of delivery of your watch and we release your payment to the private seller. We can also buy your watch, or sell it for you. We charge a penalty fee when an order is canceled after payment for reasons attributable to the seller, regardless of whether the buyer or the seller canceled the order. We manually review new listings for the safety of all Chrono24 users. If you decide to buy the watch directly from the dealer, please take note of the dealer's terms and conditions. With content in 22 languages, our website attracts more than 500,000 visitors every day. Do I have to own a watch to add it to my Watch Collection? Send the watch back fully insured and in its original packaging. What does Chrono24 Buyer Protection cover? It is in your best interest to fully insure the return shipment and to comply with the return deadline. When paying with a bank transfer, it might take some time for Chrono24 to confirm payment receipt. Advice on foreign purchase needed! Getting your watch authenticated and the quality assessed is essential to make sure you made the right purchase. I pay through Paypal always. Customer feedback also plays a role in the process. If we have sent you an invoice for the commission fee even though you haven't sold your watch, you can cancel the sale. Chrono24 has a zero-tolerance policy when it comes to dealers listing counterfeit watches. Follow watches you like in your account and enable notifications for price changes. Address (street, ZIP/post code, city/town, country), Any taxpayer ID number issued to the seller and the issuing EU member state(s), Any fees, commission, or taxes withheld or charged by Chrono24 during the reporting period, The total remuneration paid or credited to the seller during the reporting period, The number of relevant activities for which remuneration was paid or credited during the reporting period. +49 721 96693-920 However, only Trusted Sellers can recommend other dealers or be recommended themselves. Call ( +1 646-887-3560 ) or email our support team within 14 days of receiving the watch. Describe your watch in detail. Can I change my payment method for the listing fee retroactively? What should I know about purchasing from private sellers? How much does it cost to sell on Chrono24? Which payment methods can I offer buyers? 1. Chrono24 provides easy, safe, and reliable market access to all watch enthusiasts. Which taxpayer ID number do I need to provide? You can choose to pay monthly or once a year in advance. If purchasing from a private person, you should discuss the shipping details with the seller. Is the information I provide in listings binding? Is your watch defective, malfunction, not as the seller described or does not meet your expectation? We keep your payment safe in our escrow account for up to 7 days after the day of delivery of your watch and we release your payment to the private seller. What happens to the commission fee if no sale takes place? You can find more exact information on the individual listing page. You insure and ship the watch. Ship the watch back to the dealer Send the watch back fully insured and in its original packaging. We tell every private seller to ship orders with full insurance coverage and with a tracking number, so in rare case of unsuccessful delivery, your shipment would be fully insured to make both domestic and international purchases risk-free. The watch im trying to buy is out of spain and its and established business. Contact our support team. The buyer usually pays via the Escrow Service on Chrono24. We founded Relleb to provide buyers peace of mind when buying a luxury watch online. Mission There is something that propels us forward. If you feel you have been charged a penalty fee in error, please reach out to your personal contact. No matter what happens, you can count on us! Any changes made to your website will also be reflected on Chrono24 the next time you import data. This is the case if you have been issued a taxpayer ID number from any EU member state. Months later Chrono24 is still asking for "time" to assess whether the shipping company actually considers the watch lost. What should I enter as the watch's condition? Patience is the name of the game sometimes . Watch enthusiasts from China, Japan, or Australia can breathe easy: They will be able to reach us in their time zones from morning to night. Call ( On Chrono24, you can find more than 500,000 . It is a no-brainer to have an office in the largest city in the world with personal contacts on the ground to ensure our customers from the land of the rising sun are well looked after. Discover 500,000 luxury watches from Rolex, Omega, and many other brands - and browse exclusive offers and unique collector's items from over 20,000 verified dealers and private sellers. The surcharge is effective immediately. Price was competative and delivery was quick. The commission fee is only due after you have sold your watch.
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