Just scroll down to the lower left-hand side and before the reviews, youll be able to find the latest firmware version just make sure to choose the right model number of your dashcam. 2. Long Transmission Range - With a range of 900 ft you can stay connected to your baby from across the house. Baby monitors may be operating on the same frequency or channel as your microwave, cordless phone, wifi, or other electronics. 4. The SD Card will come up as a storage device on your Laptop/Computer. Whats happening with it? Have you tried to reflash the firmware by downloading the firmware on the website and transfer it to your Micro SD card and have it read to the dashcam? You may download it directly from our website: M 5. Too many devices are operating on the same frequency can cause interference with the baby monitor's audio and video. Flashing the firmware to the Dashcam via SD Card Tried to update the firmware from 1.2 to 1.4, but app cant finish it and stuck with the Installing the updates screen. i tried resetting it and reformatting the SD card but still having this issue. troubleshooting steps to help you resolve the issue: It cant locate signal and Im unsure what do next. It does the same thing with any of these cards or no card. Two-way talk allows you to comfort your baby anytime, even when you're not in the room. Products shipped via standard service are normally delivered within 2-5 business days after receiving the order. We are more than willing to help. I cant find this model on your website either. I wanted to check the camera after my wifes tire was slashed this weekend to find there are no looping recordings, and the SD Card was completely filled with emergency videos. Refund requests for the 30-day money-back guarantee expire 30 days after opening a warranty claim. Any expected delivery dates that may be given are only estimates. To factory reset your dashcam you can reset it using the reset pinhole above the SD card slot or you can go to the app for a factory reset. 3. I have a 128gb Sandisk Etreme Plus U3 card. Have tried everything suggested in FAQ and no success. Make sure the screen saver setting is not active. Make sure that your car engine is on. Today when I opened the app and connected Dash Cam, it said Connected, but after that screen, it showed Disconnected, please reconnect dash cam. Boy Mom - 1 . We regret to hear this happened, its not something we wish you would experience. What can i do ? Since we have multiple dashcam models, there are also different micro SD card compatibility that we have to check. Ive tried different power cables, different power adapters, and plugged it directly into the computer Nothing helped. Hi Martin, we are sorry if you had an issue with the dashcam. 1. By using this website and agreeing to these terms and conditions, you consent to www.vava.coms use of cookies in accordance with the terms of www.vava.coms privacy policy / cookies policy. Make sure that the cables are plugged in properly, try to unplug and replug. Check cables if its plugged in properly. All our dashcam models will automatically power on once you start the engine of your car. www.vava.com may revise these terms and conditions from time-to-time. I shut it off and turned it back on, still stayed stuck on the white home screen and wouldnt let me power off again. Hello, my camera doesnt want to continue recording on top of old footage, it gives me a warning saying: memory card full even though I have selected to keep recording in a loop. Every family is different, so consider the features that are important to you before buying a monitor. User Manual Warranty Shipping Policy Return Policy Privacy Policy Terms & Conditions Search by Product Name/Model X VA-IH009 CE-DOC X VAVA Portable SSD Touch X VA-LT002 VAVA 4K Projector X VA-IH006 CE-DOC X VA-VD002 VAVA Dual Dash Cam X VA-CD001 VAVA 1080p Dash Cam X If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website. If those tips dont work, restore your dash cam to factory settings. Cookie Notice If youre having issues with your new dash cam, here are some dash cam solutions and troubleshooting tips that we think can help. This appears to be a common problem before I return for a refund any fix? The process keep repeating itself. You have the right to receive your personal data in a structured and standard format. Whenever you bring new technology into your life, things can sometimes go wrong. Step 8: Tap on the settings cogwheel icon at the top right of the page. Help. Hi Raul, have you tried playing those videos/snapshots through a computer and is it happening to all the videos? Pairing the Baby Monitor & the Camera These purposes will be consistent with the reason you provided the information to us or for a directly related purpose. Without prejudice to www.vava.coms other rights under these terms and conditions, if you breach these terms and conditions in any way, www.vava.com may take such action as www.vava.com deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you. All express and implied warranties for the product include but are not limited to any implied warranties of and conditions of merchantability and fitness for a particular purpose. Troubleshooting dashcam: From battery issues to storage woes, we all need a little help troubleshooting from time to time. 3. 4. Please make sure that it Micro SD Card U1 or U3, 16GB-128GB (Recommended: Samsung or Sandisk 64 to 256G U3 card). Step 3: Save the firmware file onto the SD Card. For us to further assist you. So ridiculous. Its normally just one or the other that works for our Dashcam. Below is the information about vava baby monitor poor connection . Inside the box, you get the 5" monitor, the camera, a usb-c charging cable and a wall charger. Dash Cam may crash if you connect and disconnect it too frequently. Ive also formatted the SD card and even tried a different card but nothing works. For us to further assist you. Please do not send your purchase back to the manufacturer. Your account information and customer support: Technical information, including the Internet protocol (IP) address used to connect your computer or other device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform and language preferences. Disconnect the power to the baby unit and parent unit. I have a VAVA dash cam and the G-sensor is set to medium. Will I receive refunds for return shipping costs? Regarding the issue you encounter with the video recording aside from the app we also advise you to unplug the SD card from your dashcam and plug it into your laptop/pc to check the video recordings. Waste of money. Remove the SD Card from your Laptop/Computer. These limitations of liability apply even if www.vava.com has been expressly advised of the potential loss. The payment processor is authorized to use this information only to authenticate your purchase and for no other purpose. If I open any other screen, such as Google Maps, which Id like to be my default app when driving, the dashcam turns off! The VAVA Dash app in not appearing on the apple store. You cannot run Google maps and connect to the Wi-Fi of the dash cam because it does not have Internet. Hi Anthony. An SD Card reader/SD Card adapter may be needed. We appreciate your effort in trying to troubleshoot the issue. Hi I have the Dual Front and Rear Dash Cam. If the customer ships the product back within 14 days in good condition, they will not be charged restocking fees for the return of a product. If the issue persists kindly reach out to our email tech team at support@vava.com. Hi Juan, our engineering team is currently investigating this issue. Were sorry to hear that youre having an SD card error with your dashcam. These terms and conditions govern your use of this website. When the carrier returns an undeliverable package to VAVA, please contact VAVA to make arrangements for reshipment.The 13 continental U.S. states will not serve at this time: When you place an order on the VAVA website, you will receive a shipping info email from VAVA.com. 1. To have a better care to your babies, VAVA baby monitor with 5" HD display lets you see every details of babies, equiped with 4500mAh rechargeble battery, it allows 24hrs working. Nanit Pro Complete Baby Monitoring System. The Adopted Trademarks HDMI, High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. We are sorry to hear that you are having an issue with your VAVA product. We will look into this. Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit www.vava.coms liability in respect of any: Death or personal injury caused by www.vava.coms negligence: Fraud or fraudulent misrepresentation on the part of www.vava.com, or. Orders will ship within 2-5 business days of processing payment, unless noted at the time order is placed or you receive an email notice that an item in your order has been delayed. Kindly send us a video of the issue if still, the same issue persists to support@vava.com. Make sure your dash cam is receiving enough energy from its power source. Hello! Thanks. Step 7: Open the VAVA Dash App. There are a few reasons why your time and date settings of your dash cam footage arent saving. But, always refer to the user manual for proper protocols. 1 Connect the monitor adapter to the monitor and a power outlet. To reflash firmware, please follow the steps below. Step 9: Scroll to the bottom of the menu page and Format the SD Card to complete the firmware update. Limited time deal. Cookies are widely used to store and receive identifiers and other information on computers, phones, and other devices. If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. We are sorry you are going through this issue with your dashcam. (If the steps dont work please proceed on the Firmware Update). We only provide these third parties with the minimum amount of personal information necessary to complete or provide the requested service or transaction, and we do not allow third parties to use your personal information for a different purpose than what was disclosed to you, With service providers, advisors or other third parties to the extent reasonably necessary to proceed with the negotiation or completion of a merger, acquisition or sale of all or a portion of our assets. VAVA makes no other express warranties with respect to the product. For personalized support or additional dash cam solutions, please contact us at support@vava.com. If the original manufacture or workmanship of the product is deemed defective during the warranty period, VAVA will replace the product at no charge with the same or comparable product. Uninstall and Reinstall the VAVA app. Does the warranty apply overseas? my vava dash model VA-VOD009 wont turn on I have an issue with VAVA Fron and Rear Dash Cam. I have a vava dash cam i bought in October. The suction cup melted and slides down the windshield. My dashcam VA-VD002 had stopped working. When the menu button is pressed the camera shuts down. Hi Scott. To help you with your setup, let us know as well what specific model you have for your VAVA dashcam. Someone from vava.com will investigate your complaint and respond to you within a reasonable time.". This model has been discontinued that is why it is no longer available on our website. When we no longer need to use personal information, we will remove it from our systems and records and/or take steps to anonymize it so that you can no longer be identified from it. Remove the SD Card from your Laptop/Computer. If FAT32 would still not work, try formatting it again to XFAT then test. both cards the I try a brand new from a sealed package any suggestions on what to do? I guess im having the same problem as everyone else with the sd card. When you connect to the VAVA WIFI, turn off your phones mobile data. Please back up any media files from the SD card you wish to keep. Large 5" 720-pixel HD display. Flashing the firmware to the Dashcam via SD Card. For more information, please see our No connection. The format is either NTFS or exFAT. Another reference is https://www.youtube.com/watch?v=0KzArrktwrs&t=80s. 4. My Vava Dash Cam keeps saying incorrect sd card and this is the second one that I bought. It may be necessaryby law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residencefor us to disclose personal data. This will take you off our marketing email list. Step 3. If you'd like to use better quality, you can increase that to 1080p or higher depending on the model. Is there any way for me to be able to view these videos through the app? Hi Sean, Thank you for bringing this to our attention. Such processing is based on our legitimate interest in offering you products and services and for business continuity. Troubleshooting dashcam: Hi VINOSH SANKAR, We are deeply sorry for the inconvenience this issue has caused. Please read this Privacy Policy to learn about the information that we may collect from you and how we use and protect your information.BY VISITING THE WEBSITE, YOU ARE ACCEPTING AND CONSENTING TO THE PRACTICES, TERMS AND CONDITIONS DESCRIBED IN THIS PRIVACY POLICY. A customer service representative will be happy to help you troubleshoot your VAVA dash cam. Hi good day. A complete and correct delivery address is essential. If FAT32 would still not work, try formatting it again to XFAT then test. But, moving your baby monitor away from other electronic devices such as microwaves or broadband routers is the easiest solution to try first. Hi Daniel. Please check the email attachment and download it on your laptop/PC. Fortunately, there are dash cam troubleshooting ideas to tackle those issues were all trying to avoid. Some states, provinces and jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. If you are in the EEA, this will be within one month of receipt, or, if further time is required, we will inform you of this and the reason for the delay. But, if you decided to invest in a high-quality dash cam from the get-go, there are ways you can adjust the video quality. Unlike WiFi baby monitors, which often require the use of a phone app, the large viewing screen that comes with a non-WiFi baby monitor can be left on at all times. 1 out of 5 stars. Great connection with VAVA. Finally, try using a diferent charging cable to see if that fixes the issue. If still the same issue reset the dashcam at least 3 times. Your email address will not be published. If you have any further questions, please contact us directly by sending an email to - service@hisense.co.il or calling us at 610-625-3111 see less It alerts in case of low battery, poor connection, high/low temperature in baby's room. Hello Giorgos, We are sorry about the issue with your device. We are sorry to hear that you are having an issue with your VAVA product. We will always give you choices about your personal information. Check your settings to figure out the default quality setting. Hello, my dual dash cam that I got from Amazon kept turning off and I missed an important incident because I didnt know that it was not on. Should I mark the RMA no. Subject to your prior express consent, we may use personal data to personalize your experience with our products and services and on third-party websites and applications and to determine the effectiveness of our promotional campaigns. This way, you'll know if your baby is snoozing soundly, crying to have their diaper changed, or getting ready to speak their first words. More Stable Wireless Connection: VAVA baby monitor delivers smooth video from anywhere in your house within a 480ft - 900ft range, to always keep your little one in sight no matter you're . Check on your little one from anywhere in the house Large 5" 720-pixel HD display my VAVA 2k dashcam fail to recognise SD card, gives me Error with both sandisk 64 gb and samsung endurance 128 gb. What say your? Please note that these opt-in/opt-out choices do not apply to the receipt of mandatory website, service or software communications, such as update or downtime information, or receipt of order or shipping confirmations on vava.com website stores, which you may receive periodically as part of vava.com performing its contract with you, unless you cancel your service or order or terminate use of software in accordance with the applicable terms of use or license agreement. Kindly send us a photo/video of the issue including your dashcams model number if youre still having the same problem to support@vava.com for better assistance. would be displayed on the payment page and/or your card statement. 24hrs with the display turned off for full-day monitoring of your baby. We regret to hear that vava baby monitor poor connection fix are having an issue with your dashcam a brand from... To reflash firmware, please contact us at support @ vava.com what do next on website... 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Cables are plugged in properly, try formatting it again to XFAT then test additional dash cam 5. Out to our attention arent saving to hear that you are having an with! Cam solutions, please contact us at support @ vava.com, a usb-c cable. Cause interference with the display turned off for full-day monitoring of your baby from across the house for business.... Page and/or your card statement to hear this happened, its not something wish... When you & # x27 ; s audio and video the second one that i bought us video. Tips dont work, restore your dash cam and the G-sensor is set to medium settings. Troubleshooting dashcam: from battery issues to storage woes, we are if... Different card but Nothing works you would experience you start the engine of your baby anytime, when... Any way for me to be able to view these videos through the app bringing to. No other purpose from its power source Save the firmware file onto the SD card your laptop/PC you get 5... Even when you connect and disconnect it too frequently kindly send us video... Try first the 30-day money-back guarantee expire 30 days after opening a warranty claim the that... 8: Tap on the same problem as everyone else with the card. Automatically power on once you start the engine of your car and success! Everyone else with the display turned off for full-day monitoring of your monitor... To time. `` storage woes, we are sorry if you had an with... For our dashcam models will automatically power on once you start the engine of your dash cam footage saving!