After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. It had 1.4 million residential and 100,000 commercial enterprise subscribers. When you drop off your equipment, keep your return receipt or tracking number. It becomes your responsibility as per the contract terms to lease again or return them their receivers. With the services comes with the installation and use of the equipment needed to render the service. Equipment return: By mail within 60 days, recently updated from 30 days. Breaking up (with your internet provider) doesn't have to be hard to do. Please give us a little more information to finish your order. Early termination fees can run well over a hundred dollars depending on the provider and how far you are into your contract when you cancel. Browse our selection of return label options below, or jump to your choice of label now: Generate linked print labels from your computer. The deal included early renewal of the carriage agreement to keep Viacom's channels on its Optimum service. If you do not return equipment in a timely manner, charges may result to cover the cost associated with replacing the unreturned equipment. The fee for a modem, for example, is $100, and the fee for a router is $80. Verizon is protective of its equipment. Any cost for unreturned tools shall be due immediately. Either theres a known fault or you may also choose to upgrade your service. Astound doesn't give an exact time frame for returning your equipment, only stating that customers should return rented internet devices "in a timely manner" on or before the cancellation date. Recover it. Customer service number: 866-777-7550 Hours: 24 hours a day, seven days a week Early termination fee: None. Please see instructions below. An unused modem device can be returned within 14 days after purchase. We can provide you with a prepaid FedEx shipping label. Hours: Monday to Friday, 8 a.m. to 6 p.m. local time Early termination fee: None. Celebrating Womens History Month: Female leaders in broadband, Do not sell or share my personal information, Enter your Optimum ID and the code displayed. Your IP: To get assistance quickly, call the Optimum contact number for the service you need. No problem. You will need to call Viasat customer service to cancel your internet. As for potentially switching providers, you'll want to explore all ISPs and plans available at your address. If you already dropped off the equipment at FedEx or UPS and dont have a reference number, just go back and ask for a copy of it. In case you fail to return the receivers to Altice Amplify, they will cost you for the average price of the Suddenlink, which cost more than 200 bucks. Instead, get immediate assistance with Optimums live chat feature. Forgot your Optimum ID? Facit.edu.br DA: 12 PA: 50 MOZ Rank: 71. BTW I have a Sudden link modem like this one for sale $50 + shipping However, in some cases, the agency may also want to take the machine back. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Cox doesn't "require" a contract, but if you want the lowest introductory rate on your internet plan, you may need to sign a one-year deal. Like with AT&T, canceling online is probably reserved for DSL customers only. Sunrise: 08:40AM. If you forgot your password, heres how to reset it and log in: Rebooting your router is a common quick fix for Wi-Fi connectivity issues. All services not available in all areas. Head to your nearest FedEx Office, Office Depot, OfficeMax, FedEx Ship Center or FedEx Authorized ShipCenter location. Cox has the highest potential ETF of nearly any non-satellite provider, but that's only if you have a promotional rate plus some other special offer (which Cox rarely runs) and then cancel immediately after the first 30 days. So, if you get your internet through Optimum, your modem if unreturned, lost, or damaged will result in a $100 fee. Our FCC Network Management Disclosure makes available information regarding our network management practices and the performance and commercial terms of our Internet access services to enable you to make informed choices regarding the purchase and use of our services, in accordance with Part 8 of the Rules of the Federal Communications Commission (FCC). I need a return label to return a box to suddenlink. Judging by the cancel service page, canceling with Frontier may be a bit more difficult than with other providers. Early termination fee: None. You can also search Optimums FAQ page to quickly find answers to common issues, such as managing Altice One settings or programming your remote control. Use the search box at the top of the page to filter by product or keyword. You may need things like your full name and the address associated with your account. If you live outside the NY Tri-state area, please follow the return instructions below. You can receive outage notifications via email, phone or text. This might also be due to the age of the tools or any major defect. Pricing varies by location and availability. Bullhead City, AZ 86442. phone You will need to call HughesNet customer service to cancel your internet. In that case, you can put your device in any local recycling center. Observed speeds may vary based on device connection & other factors outside of Astounds control. Failure to return equipment on time could result in added fees of $210 for the fiber service unit and power supply, $175 for a Fios router and $99 per Fios Network Extender. Pack up the equipment you're sending back to us. Most providers will make you call in to attempt to keep you as a customer. To make this transaction as convenient as possible, first call us to schedule the disconnect work order: 1.800.427.8686. Turn on the TV, then press and hold the POWER and SEL buttons simultaneously on your remote until the O button flashes. You don't even have to box it up. You will need to call Verizon customer service to cancel your internet. After 14 days, devices are no longer eligible for return or refund. Nonrecurring of the device can lead to a fine and additional bill. Find a Kinetic store. Suddenlink's parent company Altice USA announced on May 25, 2017, that some of Viacom's channels would return to Suddenlink as part of a wider agreement between Viacom and Altice USA. Get ready to experience faster, easier, more reliable service than you ever thought possiblecontinue to get connected. Upload vs. download speed: Whats the difference? By subscribing, you agree to receive Allconnect newsletter and promotional emails. However, if you return the equipment within six months, AT&T will drop the fee (and refund your account, if you already paid it). {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. Avoid posting any personal information, such as account numbers or addresses, to the public page. To make this transaction as convenient as possible, first call us to schedule the disconnect work order: 1.800.427.8686. Suddenlink was an American telecommunications subsidiary of Altice USA trading in cable television, broadband, IP telephony, home security, and advertising. finder and visit a store in your area to return the items in person. If you set up your Optimum ID with an alternate email address or phone number, Optimum will send you a temporary password. For more contact information, visit the Kinetic customer support page. Ask us to hold your delivery for pickup at a secure location near you with FedEx Delivery Manager. Well send you the fastest internet options, so you dont have to find them. Only devices that were purchased directly from Suddenlink can be returned to a Suddenlink store. Before its acquisition by Altice. You can reach Suddenlink customer service at +1-877-794-2724 on weekdays from 8:00 a.m. to 8:00 p.m. (CST) and on Saturdays from 9:00 a.m. to 6:00 p.m. (CST). Whether you prefer to pay your bill by phone, online or in person, we have the contact info for you. The fees are broken down based on the type of equipment. Recover it. Going to a store location may be your best option to cancel and return your equipment simultaneously. If you do this, you can make sure you are well within the deadline but be sure to get a receipt. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. US. This story is part of Home Tips, CNET's collection of practical advice for getting the most out of your home, inside and out. Customer service number: 800-234-3993 Hours: Monday to Friday, 8 a.m. to 9 p.m.; Saturday, 9 a.m. to 6 p.m. Take your complaint beyond customer service and get a real resolution. See the full list: Pet Friendly Hotels in Antony. For customers in NY, NJ, CT and PA, follow the return instructions for your service area. The process for canceling your internet is pretty much the same with any internet provider, but there may be some minor differences between them. Any unopened Altice Amplify can be returned within 14 days of the date of purchase to a Suddenlink store with its covered accessories, packaging, and unique receipt. Our services vary based on location. However, not all browsers allow you to take advantage of all the new features. Visit Optimum Chat Now. Equipment return: By mail within 30 days of canceling. i will do my best to get my order number from it: GSUNC002Y000U19 my parcel number is: BG2207071387585 My purchase date is: 07 . Fee for late or no return: Varies by device(s). Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Attach one return label per box and be sure to remove or cover any old shipping labels. Optimum.net is compatible with a wide range of browsers. In case you have deposited the package to an authorized FedEx store, you can guarantee since FedEx notifies the company of the progress of the cargo. These partnerships allow us to connect you with the best providers and products for free. Internet. 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