They didn't pay me for last week! Drivers earn around $13 an hour, plus tips, and can earn more during promotional periods. that you requested the driver to call you upon arrival and they can't. Either b/c the number associated w/ your acct. PLEASE READ THE FOLLOWING END-USER LICENSE AGREEMENT AND TERMS OF SERVICE (AGREEMENT) CAREFULLY. Join There are never any hours available at any locations ever I have not been able to get ours for like eight months and this application sends me notifications all day telling me the new hours are available every time I click on it theres no hours it doesnt even make sense why should I have to sign up for hours why can I get paid hourly just like any other job, I have been using this app for over a year now and it has so many issues. Rewards are not redeemable for cash. Save up to 65 per gallon! Order delivery insurance for Gopuff drivers online at Buckle. The service used to be so good and the food would arrive in good condition. Being eligible for the Program entitles members (Members or you) to take advantage of certain Program rewards (Rewards) that may change from time to time and, which may be made available for The AAAs rules are available at www.adr.org EARNING POINTS: Once you become a Member, you can begin earning Program points (Puff Points) by purchasing items on the App or the Site. I hope this clarifies to a lot of you how the operation works on the support end. What is Gopuff? We are sincerely sorry for any frustration caused. Thank you so much for your review. Were always aiming to improve our service and love to hear You must provide true, accurate and complete information !i have ordered one hand wash and 2 packs of cigarettes though cigarettes here are costly compared to offline stores i placed order because i was busy to go outside i received the hand wash but those 2 packs of cigarettes were missing and i reported the chat support team and they told me they spoke to warehouse and delivery team and they cant help me in any way these people have no trust on customers i dont know where was the problem but iam in loss. Called back today and was told it will take 24-48 hours. for more information. If you'd like to change or remove a WH you'd have to email driversupport for that. I contacted the help staff to ask for a replacement or a refund. Blame gopuff corporate on this one. The chat monitor NATASHA was extremely rude instead of trying to work it out she basically accused me of lying, offered to close the account then ended chat. Was a delivery driver for GP 18 months and company went downhill Cons Pay is ALWAYS wrong , no support to contact . GoPuff may provide Card purchasers with information about the redemption status of Cards. Sponsor makes no warranty in any respect as to any Rewards, Sponsor shall be the sole determiner in cases of suspected abuse, fraud, or breach of Email. so it is important to check the T&Cs periodically. ANY DISPUTE OR CLAIM RELATING IN ANY WAY TO THE PROGRAM OR THESE T&CS WILL BE RESOLVED BY BINDING ARBITRATION, RATHER THAN IN COURT, except that you may assert claims I am also researching class action options at the moment. Would highly recommend. I will contact payroll, as I see below. Cards are not redeemable for cash, and Cards may not be returned for cash or other refunds, either prior to or subsequent to redemption, except to the extent required by applicable law. will you or anyone else be permitted to obtain awards for, and you hereby waive all rights to claim, punitive, incidental and consequential damages and any other damages, other than for actual out-of-pocket expenses. Your Gopuff Order Payments Your Gopuff Account Feedback and Questions for Gopuff About Gopuff Your Gopuff Order What's the status of my order? Items in my order are melted. Yes please my email is beekay65@yahoo.com, Hi can I email you? The Program is not targeted towards, nor intended for use by, anyone under the age of eighteen (18). Earning potential. What Can GoPuff Customer Service Help With. It's one of the worst food delivery service I have come across in my entire life. I lost time and money using them. BY PARTICIPATING IN THE PROGRAM, YOU AGREE TO THESE T&CS. I have a family with two adult sons and can usually manage with the odd supermarket shop to supplement. It said that they want to addess everyone's questions because they are all important, but asking for patience at this time. 2023 Trustpilot A/S. Ridester 2022 | ALL RIGHTS RESERVED. When you contact GoPuff Customer service, be sure you have the information they need so they can address your problem quickly. If you used Apple Pay or Google Pay to place your order, your refund would appear in Apple Pay or Google Pays transaction history. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen. You may contact us regarding the Services or this Agreement at: GoBrands, Inc., 537 North 3rd Street, Philadelphia, PA 19123, 855-400-7833, or by email to our customer support team at support@gopuff.com. You may not create an account using another persons name or information, including e-mail address and/or telephone number. Any decision Sponsor makes relating to termination or suspension of any Members participation in the Program shall be final and binding in all respects. Reach out to the GM of the MFC that you drive for and they can escalate it. time to time in its discretion, subject to compliance with all applicable laws. The Communications team offered the most constructive . limited times, all as determined by Sponsor in its sole discretion. affiliated companies(collectively, Sponsor, we, our, or us). Be safe from hackers and unwanted bills. Two salaried managers working out of our MFC got Covid and told no one. If for any reason a claim We would love to hear from you! If the company forgets something, don't expect to get a refund. Out of 722 Gopuff employee reviews, 89% were positive. To ensure adequate pay, the company guarantees a minimum hourly wage for drivers of $10 on weekdays and $12 on weekends (these may vary based on your market). Overview: The Manager of Delivery Partner support will join as a key member of our delivery operations team to help take ownership of our driver support function. The use of Cards in any manner that states or implies that any person, website, business, product or service is endorsed or sponsored Information that we obtain from and about you when you interact with Orders processed with a credit card will be posted within 3 to 5 GOVERNING LAW: The Program and these T&Cs are governed by federal law and, to the extent state law applies, the laws of the Commonwealth of Pennsylvania, without any reference to its choice of law provisions. If you have any questions you can ask below and I'll try my best to answer those. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. GoBrands Inc January 29, 2023 Hey, David. Wanted video of somebody puffing on it. You may only redeem one (1) Reward at a time. stock across hundreds of locations, well get it to you within Order in seconds, delivered in minutes. I have patiently waited for any resolution now for 8 months. Not a great experience. Cookie Notice Were You agree that we may provide notices, disclosures and amendments to these T&Cs, and other information relating to the Program by electronic means, including posting such information and materials online at https://www.gopuff.com/home/terms-and-conditions. THERE IS NO JUDGE OR JURY IN ARBITRATION, AND COURT REVIEW OF AN ARBITRATION AWARD IS LIMITED. They're left w/ no choice but to cancel it -PERIOD! cyber-attack or other events which make it impossible for Sponsor to determine the number of Puff Point totals for any account or accounts. Driver Support is NOT supportive! You can contact GoPuff Customer service in three different ways: GoPuffs customer service phone number is 855-400-7833. Pros and Cons of Becoming a Gopuff Driver Please be patient with them they arent robots and also want to be able to help each and one of you. A vape was purchased and it was dead only just noticed today as it was just opened. all liability for any loss, harm, damages, cost or expense, including, without limitation, property damages, personal injury and/or death, arising out of or in any way connected to the Program and/or the use of any Rewards. It weren't a one off either. However, GoPuff also strongly recommends visiting the My Account section of your Gopuff account, removing any payment methods stored there, and verifying the accuracy of your phone number and email address. I recently ordered two items from GoPuff. a small side note, we are able to submit requests to ADD warehouses onto your account but not to change or remove. Hey there, Dave. Here are 8 tips for writing great reviews. An additional fee of $3.95 will be added to all orders containing Threatening worked for me. youll unlock Rewards that can be redeemed for use on your next There is stuff missing from my order Items in my order are expired. 192 reviews from Gopuff employees about working as a Delivery Driver at Gopuff. This is what happens when they don't give us oas or gms access to pay tools. My cameras show no visitors! the right to adjudicate all Puff Points discrepancies in its sole discretion, and the Members agree to abide with any such adjudication. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before. Gopuff is a goods and food delivery company. complete and accurate. and free delivery on all orders for just $7.99/month. BY DOWNLOADING, ACCESSING, INSTALLING OR USING GOPUFFS MOBILE APPLICATION (THE APP) OR WEBSITE (THE SITE), OR BY USING OR RECEIVING ANY SERVICES SUPPLIED TO YOU BY GOPUFF (COLLECTIVELY WITH THE APP AND THE SITE, You can contact GoPuff customer service regarding several order problems. It sounds absurd but we arent provided with the tool to transfer calls so when we offer to submit a call back request we are legit submitting that request on your behalf. Their Twitter representative is as incompetent as the executives who run the company. This means delivery drivers don't have to go somewhere to pick up a customer's order like they would with Postmates or Instacart. Plus, get free delivery. here. Email us at reviews@gopuff.com so we can get this looked into! I'm having this issue as well right now. To work for goPuff as a delivery driver, you must meet certain requirements. Cons. After I wrote the community to change my location, all of them just ignoring and no answering my emails. and all rights to have damages multiplied or otherwise increased. alcoholic beverages Anyone can write a Trustpilot review. Didnt believe me when I said items didnt turn up, they said they cant help me and will not issue a refund, you think they would be nicer and more understanding people, especially as Ive been a long standing customer and put a lot of money into their business and never have made a complaint before, Do no use the delivery service, horrible, ridiculous, more than 2 hours waiting stay awayTerrible customer service, If you have time to wait for delivery almost two hours as the app shows Hi delivery 15-30 minutes before ordering, this is Gopuff, Hey there, Krzysztof. If you are under eighteen (18), you may access and participate in the Program only under the supervision of a parent or legal guardian who agrees Through use of eduMe, Gopuff was able to cut down time taken to instruct drivers on how to hit the road by 24 hours, onboarding new driver-partners rapidly and at scale. period indicated by Sponsor, it will expire and be deemed void. And we want to make sure your Gopuff experience is as perfect as the moment when Leo finally won his Oscar. Ive also spammed godrive support with no response for the past 3 weeks that Ive been emailing them. ITexted back and called but received an automated response. Can't find what you're. Summary. There are no participation or membership fees associated with the Program. This Agreement sets forth the entire understanding of the parties with respect to the matters contained herein and there are no promises, covenants or undertakings other than those expressly set forth herein. Also, refer to your driver emp.#. The Rewards that are available to you through the Program are based on No riders. Tom Dotan. We apologize for the delayed delivery, as our goal is for your order to get to you as quickly as possible. If youd like to let us know how were doing, write a Right now, hourly guarantees in some cities are as low as $8/hour so after factoring in the cost of mileage on our cars, our take-home pay can be as low as $3/hour. To change or cancel an order, contact customer service through their phone number, and they will cancel your order. Ive been experiencing issues setting up my payment account and Gopuff has yet to resolve the issue and its been over a week. The app doesnt let you remove an address. Discover which options are the fastest to get your customer service issues resolved.. We are glad to hear that you are enjoying our service! the more you demand to be transferred its not going to help your case, and I can assure you 99% of the times when our supervisors call you back they will tell you the exact same thing since they are the ones who tell us what to tell you guys whenever you call in. in small claims court if your claims qualify. Download Gopuff Driver to deliver with Gopuff now | Gopuff No restaurants. I've scheduled time and there are still nothing on my scheduled page in the app. Their CC merchant is not in compliance and is in violation of PCI/DSS. Earn enough and Your order can be at your door in less time than it takes to finish the next episode of whatever you're binging. Now they deliver to more than 1,000 cities and deliver thousands of products, such as pet food, snacks, grocery items, soft drinks, alcohol, cleaning items, ice cream, quick meals, bath and beauty products, health products, home, and office products, and baby products. Purchases made before the Program begins or after Program ends will not be eligible. 7 15 comments Best Add a Comment [deleted] 1 yr. ago Please read the You are solely responsible for the activity Gopuff allows users the joy of browsing the shelves without the hassle of going to the store. form of class action; (ii) any and all claims, judgments and awards shall be limited to actual out-of-pocket costs incurred, including costs associated with participating in this Program, but in no event attorneys fees; and (iii) under no circumstances Had work at GoPuff as delivery rider, first week did 43 hours. Feb 8, 2022, 2:00 AM Gopuff bags are carried near one of the company's warehouses. WE EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION. In a March 2021 TechCrunch article titled " 'Instant needs' delivery startup Gopuff raises $1.15B at an $8.9B valuation ", the company co-founder Rafael Ilishayev credits their success to rapid delivery, strong unit economics, and a policy of passing delivery fees directly to drivers. Once posted to your account, all Puff Points will be immediately available for redemption. Why would I post to your BS review email? Discover which options are the fastest to get your customer service issues resolved.. In regards to the driver support never responding or taking weeks to respond, please bare with them. All rights reserved. The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Theres a line that says, To unsubscribe from our mailing list, click here.. We operate 24/7 in many markets, and are 58.54% Contact Match Developer: Gopuff I have pretty much every delivery app they havefrom groceries to fast food and this literally is the worst one. we can't access pay, available shifts, we can't assign orders to you, starting as of recent we aren't even able to submit request to reset passwords for godrive or ultipro (UKG) we can't just transfer you to our CEO whenever youre mad. The pay is lower than other services, but the money saved on gas can be worth it. GoPuff customer service can process a refund if needed. What if you don't deliver in my city? You expressly agree that Sponsor shall not be responsible for the loss of any Points and/or Rewards that can be obtained through the Program, regardless of monetary value, in the event there is any catastrophic data or server error, criminal act, vandalism, Customer support: 855-400-7833 notice how there options to pick when you call Driver support: 833-786-0981 Immediately connects you without prompts. It provides customers with household mainstays like snacks, groceries, diapers, OTC medications, and alcohol. I help out by clocking in, ask you guys for your email where you emailed driver support, open up those emails, work on them then I close them out. Please let us know more about this situation by sending us a link or screenshot of this review to reviews@gopuff.com as well as details of the situation and we will look into this for a resolution.- JB, I ordered few time from them every time a item is missing they dont want to refund your money make it seem like you are a lier I meen you can let a chocolate bar slide its ok but when it expensive item that is missing they dont want to refund it back be very careful what u or if its missing be aware you are not getting a refundThanks for the reply but I have cancelled the account and to put it in your staffs words : I can understand that this must be very hard to understand the out come of this case but we will not be refunding you for any missing item that is listed I AM SURE YOU ARE AWARE OF THIS COPY AND PASTE WORDS THANK YOU BUT NO THANK YOU. You must notify us immediately of any breach of security or unauthorized There have been a few issues usually with orders with expiry dates but they have always been dealt with swiftly by the great support team on chat. errors or limitations of any Internet service providers, servers, hosts or providers; garbled, jumbled or faulty data transmissions; failure of any e-mail transmissions to be sent or received; lost, late, delayed or intercepted e-mail transmissions; inaccessibility In seconds, delivered in minutes based on no riders any such adjudication ends will be. Take 24-48 hours compliance with all applicable laws support to contact, OTC medications, and alcohol in. So it is important to check the T & Cs get your customer service issues resolved problem... S warehouses anyone under the age of eighteen ( 18 ) times, all of them just ignoring no. All applicable laws your customer service can process a refund if needed will not eligible... 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