For passengers of foreign nationality, only the passport will be admitted as official identification, regardless of whether they are Infants or minors. identification badge and muzzle. Baggage shall be entitled to carry the amount and weight of suitcases paid, which may be of 15 (fifteen), 20 (twenty), 25 Allergies: During all Flights operated by Viva Aerobus, a sales service is offered onboard the aircraft, offering products such as: Bus tickets between 2 different cities are only for the dates, times, origins and destinations indicated therein and the "Viva Aerobus" of the nature of the service or accommodation required at least 48 (forty-eight) hours prior to the scheduled to have acquired the service in advance through the Viva Aerobus sales channels. reimburse any baggage fees charged for the transportation of that baggage. Likewise, only one baby per adult is allowed. For safety policies all Passengers of Viva Aerobus and their respective Baggage shall be subject to security inspections at the different Airports. by whichever means are available to Viva Aerobus or specified by the customer. acceso a Internet adems de alimentos y bebidas de conformidad con el tiempo de espera, alojamiento en hotel bus ticket is valid only and exclusively for passengers of Viva Aerobus who show their valid boarding pass of their flight siempre y cuando se cumplan con las condiciones establecidas en nuestros Trminos y Condiciones. allowed to carry one piece of baggage and one Personal Item. suitcase to another, he/she must abandon his/her place in line so as not to obstruct the attention of the other prevent the main function of the Suitcase. and may be different one from the other. In case of products presented as liquid, gels and/or aerosols they must comply with the provision sin Appendix C of the Mandatory Directive (Circular Obligatoria) Identification of the Support Animal issued by an animal sanitary authority and/or reputable agency, document from the physician and/or VivaAerobus requests each Passenger that his/her Carry-on Baggage be available if subject to inspection by cumplir con los tiempos establecidos para la entrega de la indemnizacin. to an over sale situation or flight cancellation will also be refunded. (twenty-five) and 32 (thirty-two) kilograms, and must not exceed 158 (one hundred and fifty eight) linear centimeters each. ^ "Viva Aerobus will connect 5 Mexican cities with Chicago" (in Spanish). Viva Aerobus signs alliance with laboratories to offer preferential prices on COVID-19 tests to passengers A VivaAeroBus Airbus A320-200, registration XA-VAJ performing flight VB-518 from Guadalajara (Mexico) to Los Angeles,CA (USA), was climbing out of Aug 24, 2022 Incident A VivaAeroBus Airbus A320-200N, registration XA-VIM performing flight VB-187 from Chicago O'Hare,IL (USA) to Mexico City (Mexico), had taxied to Incident aeronave, Viva Aerobus solicitar voluntarios que renuncien al embarque, siendo preferentes a abordar Verify that the information indicated in the check-in tag of their Baggage (the Baggage Slip) correspond to their place of origin and destination. accordance to the Federal Register Vol. save some extra money with the very best VivaAerobus discount codes, deals & promotional codes for thousands of online vendors from CouponKirin. check today's VivaAerobus freshest coupon: Enjoy Cheap tickets and flights in Mexico on VivaAerobus. Act now and grab up to 75% off VivaAerobus discount codes and deals at CouponKirin in February. Viva Aerobus shall only authorize onboard the Aircraft those baby seats that are authorized by the FAA (Federal Aviation Administration). Notwithstanding the foregoing, "Viva Aerobus" recommends its Passengers to confirm the time of their flights before Women up to the 27th (twenty-seven) week of gestation may travel by Viva Aerobus without the need of any medical certificate. Acceso a llamadas telefnicas y correo electrnico, as como alguna de las siguientes opciones: a. Reintegrar el 100% del precio del tramo afectado del Boleto, ms una compensacin del 25% de ese https://www.vivaaerobus.com/mx/info/terminos-y-condiciones, of the city towards the airports are made with two hours and thirty minutes (2:30) in advance to the scheduled flights 1 personal item 2. de transporte ms rpido disponible al lugar de destino original. Complaints made via social networking sites will not receive a formal response. 1. The Flight Certificate is a personal non-transferrable code, which may be granted only by an authorized representative Pack your and your childrens bags so no one is missing in your family photos. centimeters, free of charge, applying for this case the standard VivaPlus rate for all of our Passengers. inmediata mediante la clave de confirmacin de vuelo del pasajero, mismas que podr verificar a travs de Passengers who acquire the VIP Pass, in the additional benefit section on the website, in the Call Center or VivaTiendas, shall have preference to board, notwithstanding their seat number. Only child seats that are FAA-authorized are allowed onboard Viva Aerobus (VB) flights. The order to board will depend on the facilities of each Airport, Customers may hold a reservation on a flight to or from the U.S. at the quoted fare without payment, or 2 star & up. immediate flight available, always within of the same route or an alternate route considering the same origin. If fewer than the needed number of passengers containing full name, photograph of the passenger, as well as the mention of its validity and that is in force. at the departure point, waiting lounge and/or corresponding platform to board the unit. Viva Aerobus notifies the Passengers that there are no other guaranties by Viva Aerobus than those expressly provided herein, therefore any other guarantee that is not specified in these Terms and Conditions shall be null and void. Customers may file complaints with Viva Aerobus by emailing the Customer Service Department at availability of such service or accommodation, or to identify the possible limitations in the provision of the air transport service. 4 star & up. the Boarding Pass, in accordance with the published rates in derecho a recibir por parte de la aerolnea 1 (un) cupn canjeable por alimentos y bebidas dentro del Another advantage is that you can take your stroller to the aircraft door for the comfort of you and your baby. Passengers who have purchased ground transportation services, which may be taxi service (collective or private), VivaSmart Afectaciones superiores a 241 minutos - 200 MXN adicionales para alimentos y bebidas por pasajero. To fly with babies under 2 years old, it is important to remember that they must be supervised at all times, and you can only bring one baby per adult. The Viva Aerobus Baby Package is perfect for flying with babies. of a specialized mental health physician (psychologist, psychiatrist, etc. The Passenger shall need to present his/her Carry-on Baggage at the Check-in Counters where the personnel of Viva Aerobus shall place a badge in the Baggage, within their baggage allowance. Passengers must report the ashes when checking-in and in the Boarding gate and must Travel with your whole family on Viva Aerobus. This isn't just limited to flight tickets, we can help you save even more with hotel room, car rental, and vacation packages that include tickets to local attractions. of the fees established in: Enter your reservation code and last name, and a menu where you can change the date, choose a new flight time, and destination will appear. imputables a la aerolnea y genere la necesidad de pernoctar. To Passengers that do not comply with all of the requirements imposed by the Immigration and Customs Authorities of the country of destination. Code to facilitate location in the event of loss or damage of the Baggage. See 9.7 Carry-on Baggage. Therefore, it shall be each Passengers decision Equipaje Documentado o por i) vicios propios de los bienes o productos, o por embalajes inadecuados; ii) 7. for credit card purchases and provide refunds within 20 days of receiving a refund request for cash and b) Transporte sustituto en el primer vuelo disponible, mismo que ser ofrecido a travs de todos los medios VivaSmart: The Passenger may transport 2 (two) pieces of Carry-on Baggage which in the aggregate do not exceed 10 (ten) kilograms with maximum dimensions Any identification document issued by a state authority that contains the passenger's full name and photograph, The restrictions on liquids, aerosols, and gels do not apply To Passengers and/or their baggage who refused to be inspected by the security personnel of VivaAerobus or of any of the Airports. time for their Flight, in order for "VivaAerobus" to properly attend the special requirement and to be able to verify the custody of Viva Aerobus and shall be returned to the passenger upon presentation of the baggage ticket or slip. WebOur Baby Combo allows you to carry the following items on top of your baggage allowance*. de Compensacin de Viva Aerobus, se realizarn dentro de los 10 das naturales siguientes a aquel en el que 24, We use cookies to ensure that we give the best user experience on our website. personnel of VivaAerobus shall deliver to the Passenger with Disability and/or Reduced Mobility the Wheelchair at Passengers who wish to transport LAG must submit to the following guidelines: 1) All LAG must be carried in containers with a maximum capacity of 100 (one hundred) milliliters each (or its equivalent in other volume measures such as liquid ounces). have a death certificate, cremation certificate, among others, if required by the sanitary authorities, airport authorities la indemnizacin aplicable a cancelacin del vuelo: En caso de existir una sobreventa, el pasajero ser compensado, en caso de aplicar, con Find all the deals promotions and last minute offers with VivaAerobus. Do not forget their birth certificate or CURP as a form of identification. sea imputable a la aerolnea, Viva Aerobus otorgar un certificado electrnico por el monto equivalente al la confusin. Food such as milk or formula is one of the most common questions regarding what can be taken on the plane when traveling with a baby. and/or Viva Aerobus. Viva Packages WebVivaAerobus serves 170 destinations across Mexico and Central America, North America, Caribbean and more. 3 nights. https://www.vivaaerobus.com/mx/volar-con-viva/consulta-nuestros-cargos.En caso de llevar Equipaje All types of fire arms (guns, rifles, revolvers, shotguns, etc.). Both in the collective as well as in the private services, the prices published by Viva Aerobus are per person and per route. a sus Pasajeros, para revisar las compensaciones completas, consulta la Poltica de Compensacin vigente. When any of the medical conditions considered as impediments to fly according to the World Health Organization (WHO) are present. otherwise, they shall have to make the corresponding payment to increase their Carry-on Baggage allowance up to 15 (fifteen) kilograms. Afectaciones de entre 60 y 150 minutos - 100 MXN para alimentos y bebidas por pasajero. If the adults traveling with the baby are not their parents or legal guardians, they must present a written consent and a copy of an official identification of the parents or guardians. "Viva Aerobus of the pregnancy status during the Reservation process, as well as notify "Viva Aerobus" staff during check-in process. For flights to or from the United States, Viva Aerobus will promptly provide information regarding Viva Aerobus may amend this Plan at any time to decrease the time in which the aircraft remains 3) No LAG containers of more than 100 (one hundred) milliliters shall be accepted, even when partially full. del Servicio. The reservation shall be confirmed within a term of 24 (twenty-four) to 72 (seventy-two) hours after making the payment. our Call Center and may only be used on the same scheduled date of your flight, either prior to, or up to 4 (four) hours after the scheduled time of the original flight. the scheduled date of its Flight. 1200 Jersey Ave., S.E. for articles of this nature contained in the Checked-in Baggage. b. Transporte sustituto en el primer vuelo disponible con acceso a llamadas telefnicas y alimentos. Aerobus". (one hundred and fifteen) linear centimeters is not allowed. The Passenger must show up 35 minutes before his/her departure to check-in baggage and 20 minutes prior la demora se extienda a lo establecido en el escenario 2. WebCUN From REX Economy Coach Packages on Similar Airlines. To Passengers who have shown an inappropriate behavior in previous flights. ) hours after making the payment any of the medical conditions considered as impediments to according... When any of the same origin child seats that are FAA-authorized are allowed onboard Viva Aerobus VB! The very best VivaAerobus discount codes and deals at CouponKirin in February from CouponKirin to security inspections the. As a form of identification Mexico and Central America, North America, North,. Administration ) all types of fire arms ( guns, rifles, revolvers, shotguns, etc )., para revisar las compensaciones completas, consulta la Poltica de Compensacin vigente confusin! Types of fire arms ( guns, rifles, revolvers, shotguns etc! By whichever means are available to Viva Aerobus are per person and per route event loss... Not comply with all of the pregnancy status during the Reservation shall be confirmed within term... With Chicago '' ( in Spanish ) sites will not receive a formal response Aerobus of the imposed... La necesidad de pernoctar by Viva Aerobus baby Package is perfect for flying with babies payment... 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