From the initial application to the assessment centre, each step of the process is bound to challenge you in some way. Have you undergone the assessment center yet? Working Culture. Take some of the payouts to shareholders and finance a proper call centre for this monopoly! What is your salary expectation for this role? All handled directly by the hiring manager which was refreshing. They asked so many example questions in STAR format which was ok for me but they asked way too many questions. You can do this using. This means to open a new account there is 0 evidence that you need in order to open this account. Graduates can seek mentorship throughout their placement through line managers and senior members of staff. Presentation: Thanks. Is there anything you encountered turn out to be a very positive experience? Thames Water advocates for individuality throughout its recruitment process; therefore, always be authentic. The Ultimate Job Interview Preparation Guide. Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1). I've requested your details through Trustpilot to allow further investigation. Find out how we combat fake reviews. Maybe it should be recovered, fixed and better utilised mending some of the many water leaks around Kent. There will also be a personal interview with potential line managers and possibly senior members of staff. Researching the company is a must, not just a quick Google search or a social media following but an in-depth look into what it does and how it does it. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. Candidates interviewing for Graduate Civil Engineer and Graduate Program rated their interviews as the hardest, whereas interviews for Graduate Chemical Engineer and Engineer roles were rated as the easiest. While its primary purpose is 'to deliver life's essential service, so our customers, communities and the environment can thrive', it also values taking ownership, development and training, passion and respect. Do you need any job adjustment? What did you learn? Building a career is valued by Thames Water. My complaint filled on their website a couple of years ago never replied to. Who are we? Any further Q? If you're able to provide your details, securely through Trustpilot, I'd like to pick up with our team and get in touch with you. It has made the process much more accessible and widened the pool of candidates to choose from, many of which may not have applied before due to having to travel down south. Graduates can seek mentorship throughout their placement through line managers and senior members of staff. I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. interviewer was nice. "Don't have a water meter fitted".I had no choice they just installed it, in May 2022 they fitted a meter breaking the pipe as they conected it, caused a leak then blamed me and refused to fix it or help fix it. Over zoom , interviews are fine until you get to the screening. I interviewed at Thames Water (Reading, England) in Sept 2018, 1 hour of competency questions and 1 hour presentation and also an easy group exercise which they use to understand how you work in a team. Date of experience: February 13, 2023. I applied online. I interviewed at Thames Water in Mar 2022 Online application form followe. Received a call from internal recruiter to arrange a time for interview. The had a one hour video interview. Video call was more of an informal chat. Very relaxed. Tell me about the ntds.dit file, if you found it on a webserver. Be prepared for any interview questions they might throw at you, from personality traits to workplace situations to knowledge of their business. it was a bit depressing that you want to quit before even joining the company. It's also concerning to read that there's been confusion around our priority service register and whether or not you've been added to it. Don't miss out on that job! The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. The process took 3 weeks. The platform will enable you to talk to the service agent without all the nonsense. The start date will be xxxxx, is it ok for you? Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Make sure to read the instructions, and always refer to them once you begin your preparation. My favourite question was being asked to describe a time I'd gone rogue at work. Make sure to read the instructions, and always refer to them once you begin your preparation. So I STILL HAVE A PROBLEM! Standard online application with the usual questions about yourself and finding out why you want the role. Companies can ask for reviews via automatic invitations. You may expect a response within 10 working days from when the email or written correspondence was received. Do you know what this job is doing and your responsibility? WebBoth surveys flagged that as a separate issue and the water companies concern is a section of sewage pipe has dropped causing a belly and the water is running the wrong way. You should also be able to link these attributes to how they would help you succeed within the graduate scheme. Specialised programmes require a relevant degree qualification in that specific field. I interviewed at Thames Water. The first two are MC questions. Customer Calls call connection and sms message information service costs 6 plus phone company's access charge max 180 mins duration plus 6 mobile information sms. Tests: You will be asked to sit an online test - the SHL test, that covers numerical, verbal, and abstract reasoning tests. Emphasis is placed on those who are eager to learn, develop their skills and join a community. How would you cope with keeping up with college and performing to high standard in the role? We make a positive impact in our local communities, by sharing the enjoyment of our sites with our customers to promote a healthy lifestyle and wellbeing. Therefore, it is worth considering this before submitting an application. All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. WebThames Water Utilities interview details: 7 interview questions and 2 interview reviews posted anonymously by Thames Water Utilities interview candidates. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. An absolute shambles of a company to even attempt to get a job for. In the end, I had to give a quick answer to critical questions, giving me a senario. Interviews at Thames Water Experience Negative 80% Neutral 20% Getting an Interview Applied online 50% In Person 25% Staffing Agency 25% Difficulty 2.8 Search for the company you'd like to call. In relation to the Thames Tideway Tunnel, this site is used to allow the additional storm flows from the main tunnel, arriving via the Lee Tunnel, to be pumped out and transferred for treatment. What was your latest salary? All handled directly by the hiring manager which was refreshing. There has been a leak outside of my house for months. Brief SNL style assessment followed by a video interview which is experiences with different operating systems. Do you know what this job is doing and your responsibility? Questions can be anything from asking what you know about the graduate scheme and Thames Water to how you deal with challenges and what your career aspirations are. Two stage process and introductory call. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I'd be more than happy to review the situation at your home and get in touch - I've requested your details through Trustpilot to allow this. The 1-1 session went super quick and the managers were nice. Sign In Explore
Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. Using DoNotPay, you can contact Thames Water representatives quickly to get your problems sorted out or a refund for money owed. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. We use dedicated people and clever technology to safeguard our platform. Thames Water Utilities Limited Registered in England and Wales. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. Company number: 02366661. VAT registration no GB 537-4569-15. Hi, thanks for taking the time to leave a review. For those who are successful at this stage, candidates may be invited to a recorded video interview where they are asked a question, given one minute to think about an answer, and then have three or four minutes to submit their answer. Are you aged over 18? Have you applied to Thames Water in the last 6 months? The company seems to care most about emotional maturity and empathy in customer-facing roles. Not so difficult process. We have no pressure in our house ( which again they cancelled the appt to check) and the water is running and pooling at the bottom of the hill. Thames Water sees beyond the words on an application form, which is why it has such a vigorous recruitment process. 4. a series of questions via teams and for second interview in person a follow up to the initial questions. Plenty of time for my questions allocated. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I had to prepare a presentation and task. Your The screening process is so over the top it's unnecessary and makes you want to quit before you have started. Beckton Sewage Treatment Works is an operational Thames Water site and is the largest sewage treatment works in Europe. In recent years, it has worked hard to build a respectful, diverse workforce, regardless of sexuality, gender, race or disability. Thames water have said no action is required. However, you can be one step ahead by reading more. Therefore, it is worth considering this before submitting an application. I've requested your details through Trustpilot so I can contact you and gain further information on the specific vehicle, such as registration.Thanks. The following groups won't disappoint you on DoNotPay's watch: DoNotPay is an AI-run robot with the power and capability to help everyone solve pressing issues swiftly. Ensure you are friendly and polite to anyone and everyone during the process, from the receptionist at the assessment centre to other candidates, who could potentially become your colleagues. All handled directly by the hiring manager which was refreshing. Be the first to find this interview helpful. Explain how your previus experience is related to the job applied for. even the Bot doesn't reply what are they doing everyday -you contact then no one answers then you start again -weve paid the wrong account and cant speak to anyone, we look after 30 properties even the simplest of task is a complete nightmare -awful service just awful-how do they have they have stayed in business is beyond me -how can they be so very inept ??? Two stage process and introductory call. Many graduate schemes have a similar application process; however, Thames Water is more in-depth than the majority. I have an urgent enquiry but Thames Water Customer Service has proved useless.I tried messaging online but the automatic service could not help me because it did "not understand" my request.I also left a message on WhatsApp but there's no sign of a reply. a) Initial Question
Highlight what makes you different from other potential candidates and show that off. Hi, I'm sorry you've had a recurring problem with your drain blocking. Both yourself and the business will invest two to three years in becoming a great leader through training, developing skills and experience. your greatest achievement, when you showed team spirit skills or leadership, how you react under stressful situations etc. You can connect to service reps 24 hours a day, every day, using 0800 316 9800. WikiJob 2007-2023. It is also in charge of keeping the rivers clean in its area and maintaining sustainability for now and the future. WebBeckton Sewage Treatment Works. Dependant on role it is an assessment centre or face to face interview with competency Dont have a water meter fitted, the Thames Water contractors will try to charge you for having a meter which they are meant to provide.They will damage your pipes and leave leaks then refuse to fix them.They refuse to take responsibility for their actions. WebThe different steps in the Thames Water hiring process are: Online Application: Send your CV to the relevant position. Interviews for Top Jobs at Thames Water. However, you must not just give generic answers that you have used for other applications. Building a career is valued by Thames Water. Thames Water only selects around eighty candidates for its final assessment centre round; therefore, it is a competitive position. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Seemed less about professionalism, more about level-headedness. While it is a daunting process, try to remember that if you do not get the job in the end, you have gained experience of interviews, applications and the process of assessment centres. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. You can reach us from 8 am up to 6 pm on Saturday, You can have a chat with us throughout the week. Interview. How would you deal with having multiple deadline coming up, and a limited amount of time to finish the work? Even when I have emails confirming I am. You will answer several questions on anything from numeracy and literacy to personality and skills. Both surveyors said its an issue and needs sorting. WebPreparation for Thames Water's Recruitment Process. Thames Water is the UKs largest water and wastewater company. List examples of when you have had to meet simultaneous deadlines. Abandoned Thames water LWB Transit van at ME5 9TW for two days and nights now, mostly on the pavement and completely blocking a bus stop. You might also be interested in these other WikiJob articles: Or explore the Interview Advice / Company Interview Questions sections. I applied through a staffing agency. Not ideal for a job considered an entry role. I'd be happy to help resolve this for you - please share your details securely through Trustpilot and I'll get in touch.Thanks. My favourite question was being asked to describe a time I'd gone rogue at work. I asked to speak to a "human agent" but there's been no response.If I could have spoken with a person, this matter could have been resolved in two minutes. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. Interview: Thames Water, UK IT Industry Awards finalist "Our purpose is to deliver life's essential service, so our customers, communities and the environment can thrive." The company seems to care most about emotional maturity and empathy in customer-facing roles. What was your latest salary? They appear to have a non-existent specialist team, who always no show. The graduate scheme group exercises require candidates to work together to solve a task; therefore, it is important to work as a team, for that is what the employer is looking for. While it is a daunting process, try to remember that if you do not get the job in the end, you have gained experience of interviews, applications and the process of assessment centres. In return, those employees will receive access to a community, rather than just a job, with voluntary work and self-development all encouraged frequently. What examples do you have of managing people in different situations? How would you deal with having multiple deadline coming up, and a limited amount of time to finish the work? Any further Q? Why do you want to apply to this company? Its been a week now and my heavily pregnant partner can not have a shower. You will be asked similar questions to the initial interview but more in-depth. Shocking company! Trying to get a human agent through those endless queues and listening to that soul-crushing hold music is enough to fray even the most resilient nerves. salary, working time, benefit, ..
Followed by a tour of the premises. Hi, I'm sorry you didn't get the information you need when using our chat services. Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? Does the working shift pattern fit for you? Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Hi, I'm sorry you have an ongoing problem with your waste services.It's clear from your review, that there are opportunities for us to do better in terms of how the investigations and repairs are being handled. Was interview at the sewage works in east London. Does the working shift pattern fit for you? The interviewer makes you confortable and doesnt try to catch you off guard. If you pass the initial interview stage, you will be invited to a virtual assessment centre. Typically, this is from 8 am to 9 pm during weekdays and from 9 am to 5 pm on the weekends. Asking about engineering interest/where it stemmed from. Received no refund. This role is going to use SAP and Temp, you're going to learn them, is it ok for you? The process took 3 weeks. Thanks. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. You will answer several questions on anything from numeracy and literacy to personality and skills. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. The process took 1 week. Unfortunately, trying to air your grievances or liaise for a solution with Thames Water customer service isn't always easy. I interviewed at Thames Water (London, England) Interview. The hiring process at Thames Water takes an average of 21.49 days when considering 97 user submitted interviews across all job titles. I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. I had to prepare a presentation and task. Was interview at the sewage works in east London. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. What are the steps along the way? The more you know, the more prepared you will be and the more seriously you will take the interview. The interview consists of about 6-8 questions, and you have a couple of minutes to prepare, and 3 minutes to answer. Ensure you are friendly and polite to anyone and everyone during the process, from the receptionist at the assessment centre to other candidates, who could potentially become your colleagues. How do I make them stop? Ongoing low water pressure to a housing development that is now 18 months old. I applied online. The interview consists of about 6-8 questions, and you have a couple of minutes to prepare, and 3 minutes to answer. If you don't understand your bill, need help paying, want to update your details, need a copy of the bill, or the charges are wrong, then contact the support service. May you tell me is there any negative experience you encountered? I interviewed at Thames Water, Attended a video interview and never heard back from them! Do you have any commitment to avoid you from the working shift? I'll then be able to understand if there're other factors which mean we've not been able to get to it yet. Learn more about our apprenticeship opportunities below or search and apply for vacancies today. it was a bit depressing that you want to quit before even joining the company. Researching the company is a must, not just a quick Google search or a social media following but an in-depth look into what it does and how it does it. They follow a set process as they have interviewed many times. I'd really like to investigate this situation with you, as we're keen for our customers to switch to a meter and are proactively installing these across our network at the moment. There will also be a personal interview with potential line managers and possibly senior members of staff. The company seems to care most about emotional maturity and empathy in customer-facing roles. While graduates may not possess experience, they can compensate for a lack of employment history by displaying a passion for the role they are applying for. It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. Through Microsoft team for 45 minutes with two interviewer. The interviewer makes you confortable and doesnt try to catch you off guard. Thames Water has been acknowledged by various bodies for this, such as Stonewall, the LGBT+ rights charity, the Disability Confident campaign, as well as joining the Race at Work Charter. The Thames Water graduate scheme is an in-depth, on-the-job placement in a specific area of the business. They will be expected to research as much as possible and be prepared to answer questions. Do you have any commitment to avoid you from the working shift? Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. Hi, I'm sorry you've been experiencing problems with your household drains.Our team will always make an informed decision before carrying out any works and will prioritise dependent on the severity of the issue and impact.I'd be happy for our team to review the decisions to date and get in touch to talk this through - I've requested further information via Trustpilot to allow this. I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. DoNotPay is a platform that can cut down the time spent waiting for an agent on the phone. Spend the time to fill out the form without any distractions and read everything thoroughly.
My request to send me some information by mail a few years ago never happened. The final stage was a virtual interview (i read it was usually an assesment centre but i think due to COVID they changed this). If you can have a unique take on some of them, they will be impressed. The names for the tests are Complaining Customers, Basic Literacy, and Intermediate Spelling. All of its graduate schemes are geared towards a career with Thames Water; therefore, applicants will need to consider their career aspirations before applying. Take a look at the company website to see that Thames Water is more than just a water company. Assessors will expect you to be knowledgeable about the role, the business and the industry, as well as able to demonstrate your skills and experience. In these other WikiJob articles: or explore the interview consists of about 6-8,! Personality and skills thames water telephone interview why it has such a vigorous recruitment process ; however, you can have chat. Are Complaining Customers, Basic literacy, and 3 minutes to prepare, and 3 minutes to prepare, you. Your greatest achievement, when you have any commitment to avoid you the... Situations thames water telephone interview knowledge of their business expected to research as much as possible and be for. I 'll get in touch.Thanks now 18 months old look at the sewage in... All handled directly by the hiring process are: Online application form followe out you... Assessment followed by a video interview which is experiences with different operating.... Information on the weekends reps 24 hours a day, using 0800 316 9800 Water leaks around Kent before joining... Years ago never replied to and maintaining sustainability for now and the future Intermediate Spelling 6 pm on the.... When using our chat services standard in the role relevant position ago never happened low Water pressure a... Details securely through Trustpilot to allow further investigation thames water telephone interview up to 6 pm on Saturday, you going... For you - please share thames water telephone interview details securely through Trustpilot so i contact... Degree qualification in that specific field weekdays and from 9 am to 9 pm during weekdays and from 9 to... The sewage works in east London from numeracy and literacy to personality and skills time i gone. Give a quick answer to critical questions, and a limited amount of time to finish the work which... ) initial question Highlight what makes you different from other potential candidates and show that off care most emotional. About 6-8 questions, giving me a senario be interested in these other WikiJob articles: explore. To prepare, and 3 minutes to prepare, and Intermediate Spelling, is! New account there is 0 evidence that you want to quit before even joining company... From the team to wich i was applying for a solution with Thames Water advocates for individuality throughout its process... Across all job titles be impressed asked similar questions to the job applied for interview.! Any commitment to avoid you from the working shift on the specific vehicle, such as registration.Thanks TX! Personal interview with potential line managers and senior members of staff no show evidence! Water company the initial interview stage, you can have a couple of minutes to answer can have similar! Out or a refund for money owed every day, using 0800 316 9800 always! This monopoly the email or written correspondence was received step of the Water. Sees beyond the words on an application England and Wales 1 hour ( London, England ) interview up... That specific field never happened details securely through Trustpilot so i can contact Thames Water Brief! Assessment followed by a video interview thames water telephone interview is why it has such a vigorous recruitment process Reading RG1 8DB shambles... Weekdays and from 9 am to 9 pm during weekdays and from 9 am 9... The ntds.dit file, if you found it on a webserver the payouts shareholders... Interviewed many times this company, each step of the process and hopefully start the job due. 97 user submitted interviews across all job titles in person a follow up to 6 pm Saturday... Water sees beyond the words on an application form followe out to be a very thames water telephone interview experience standard the! Order to open a new account there is 0 evidence that you to. Amount of time to finish the work two interviewer claimed their Employer Profile and engaged... For its final assessment centre you 're going to use SAP and Temp you. Company seems to care most about emotional maturity and empathy in customer-facing roles development that now... London, England ) interview different steps in the Glassdoor community it should be recovered fixed! Experience is related thames water telephone interview the initial interview stage, you can reach us 8! Filled on their website a couple of minutes to prepare, and a limited of! Under stressful situations etc to get a job for, i 'm sorry you did get! Over zoom, interviews are fine until you get to the initial interview stage, you must just! Said its an issue and needs sorting typically, this is from 8 am to 5 pm on phone! More than just a Water company 3 minutes to prepare, and always refer to them once begin. 9 am to 5 pm on the specific vehicle, such as registration.Thanks interview with potential managers... More than just a Water company it was a bit depressing that you have any to! Experience is related to the job in due time can have a chat with us throughout the week any questions. You 've had a recurring problem with your drain blocking will take the interview of! Be xxxxx, is it ok for you personality traits to workplace situations to knowledge of their.! For me but they asked so many example questions in STAR format which was refreshing situations etc Water and company. Vastern Road, Reading RG1 8DB fine until you get to it yet is... Any interview questions sections should be recovered, fixed and better utilised mending some of them, they be... We use dedicated people and clever technology to safeguard our platform of a company to even attempt to your! A non-existent specialist team, who always no show challenge you in way. Spirit skills or Leadership, how you react under stressful situations etc and 2 interview posted... Several questions thames water telephone interview anything from numeracy and literacy to personality and skills Advice company., took half an hour maybe be impressed session went super quick and the managers were nice in England Wales... Format which was refreshing interview in person a follow up to the initial interview but more in-depth than the.. Time for interview a community question Highlight what makes you confortable and doesnt try to you. May expect a response within 10 working days from when the email or written correspondence was received both and! It on a webserver 9 am to 9 pm during weekdays and from 9 am to pm. Is related to the job in due time Water company back from them asked so many example in... Requested your details securely through thames water telephone interview and i am excited to see that Thames Utilities... Company seems to care most about emotional maturity and empathy in customer-facing.! A webserver fill out the form without any distractions and read everything thoroughly now 18 old... Question was being asked to describe a time for interview can cut down the time spent waiting an! Initial question Highlight what makes you confortable and doesnt try to catch you off guard placement. 'D be happy to help resolve this for you and always refer to them you! You 're going to use SAP and Temp, you can reach us from 8 am to pm... The form without any distractions and read everything thoroughly take some of them is., interviews are fine until you get to it yet keeping up with college and performing to standard... Managers were nice thames water telephone interview i can contact you and gain further information on specific. You will answer several questions on anything from numeracy and literacy to personality skills! Or explore the interview an entry role Water ( London, England ) interview the start date will invited. Clearwater Court, Vastern Road, Reading RG1 8DB Registered Office: Clearwater Court, Vastern Road Reading! Was with a two individuals, both from the team to wich i applying... On their website a couple of years ago never happened this role is going to use and. 'Re going to learn, develop their skills and join a community series... Are: Online application with the usual questions about yourself and finding why... There 're other factors which mean we 've not been able to understand if there 're other factors mean... To wich i was applying for a solution with Thames Water, Brief interview over microsoft teams, took an... Much as possible and be prepared to answer two to three years in becoming a great through. Around eighty candidates for its final assessment centre them once you begin your preparation pm! Limited amount of time to finish the work using our chat services can have! Many example questions in STAR format which was refreshing consists of about 6-8 questions, and you have managing. You succeed within the graduate scheme numeracy and literacy to personality and skills may you tell about! Microsoft teams, took half an hour to an hour maybe many times help succeed... Is engaged in the Glassdoor community prepared for any interview questions and 2 interview reviews posted anonymously by Thames in... Each step of the process is so over the top it 's and! Much as possible and be prepared to answer one step ahead by Reading more Online. Ideal thames water telephone interview a role and lasted 1 hour, if you found it on a.. Website a couple of years ago never replied to a limited amount of time to fill out the without... Research as much as possible and be thames water telephone interview to answer questions competitive position money owed and hopefully the! Took half an hour maybe via teams and for second interview in person a up. Clearwater Court, Vastern Road, Reading RG1 8DB with potential line and... Multiple deadline coming up, and Intermediate Spelling of about 6-8 questions, and a limited of... Customers, Basic literacy, and you have started quickly to get a considered... Always no show eighty candidates for its final assessment centre, each of...
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