We calculate a refund based on the value of the remaining time left on your ticket and deduct an administration charge. (b) We accept payment with all major Debit/Credit Cards (excluding Amex). Entire AgreementThese Terms (together with any documents or other items referred to in them) constitute the entire agreement and understanding between us and you in respect of the matters dealt with in it and supersedes, cancels and nullifies any previous terms between us and you in relation to such matters. 13.2 A waiver by us of any default will not constitute a waiver of any subsequent default. For other areas, check local terms and conditions. Changes(a) Merseytravel may at any time make minor changes (unlikely to affect your use of them) to the Fast Tag, Account, Toll Barrier and these terms: (i) to reflect changes in the law or regulatory requirements; and(ii) to implement minor technical adjustments and improvements (for example to address a security issue). (c) Merseytravel accepts no liability or responsibility for an incorrectly fitted Fast Tag or a Fast Tag not installed in accordance with the manufacturers specification or fitting instructions, which is the responsibility of the User. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Fast Tag as detailed within the Consumer Rights Act 2015. For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visitour. Application means the formal application for membership to the Mersey Tunnels ConcessionaryTravel Scheme completed by you or completed on your behalf. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary. Merseytravel desperately pretending you need a walrus for a saveaway while non-Merseyrail stations are perfectly able to issue them on British Rail tickets comes off as dodge too. 1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Solo Ticket issued by Merseytravel (we or us) when using bus services in and around Merseyside.For the purpose ofthese Terms, any reference to you or your means you, the customer. In processing your Application and operating your Account Merseytravel will take all reasonable measure to ensure the services are carried out with reasonable skill and care. 2.2 If you have questions in relation to these Terms or the Trio Ticket scheme, please contact us by emailing us on ask@merseytravel.com, writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. Find your ticket when you answer a few questions about you and your journey, We will refund the unused part of a Solo 4-weekly, term time or annual ticket in line with our refund policy. If insufficient credit is available, the toll fee will need to be made by alternative payment method such as cash or by debit or credit card. You can combine different types of season tickets for journeys through different areas or zones. 2. We aim to have normal service resumed as swiftly as possible. My ticket is not working. 12.2 A waiver by us of any default will not constitute a waiver of any subsequent default. 3.2.3 any other services as agreed by the participating bus operators. 7.3 We may withdraw your Trio Ticket, including refusing to accept the continued use of such Trio Ticket where it has, or we have reason to suspect that it has, been misused or used for any fraudulent or improper purpose. Force MajeureMerseytravel shall not be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond Merseytravels reasonable control. Find your ticket when you answer a few questions about you and your journey, Solo Term Time Tickets are a great way to save money on your bus travel to school or college. We aim to have normal service resumed as swiftly as possible. Payment(a) The Account Holder can make payments to their account by Direct Debit or online top-up via the Mersey Tunnels website or by setting up a monthly Direct Debit for additional journeys in addition to the concessionary journeys. Any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales. I applied for my Solo Term Time Ticket online, when will I receive it? 1.2 Please read these Terms carefully before purchasing your Trio Ticket from us. Someone else can buy the ticket for you but they must bring along a recent passport size photo of you. You will then be able to register your smartcard and buy a Solo or Merseyrail Only Railpass ticket online. Personal accounts are restricted to a maximum of 4 Users. to see the other options available. I have received my email confirmation and I notice that I have entered my personal details incorrectly? EN. Railpass Application Form 23. (a) In the unlikely event that there is any defect with any aspect of the service provided under this Agreement: (i) please contact us and tell us as soon as reasonably possible; (ii) please give us a reasonable opportunity to fix any issue. Upon completion of an apprenticeship, it is your responsibility to notify us of this as your Apprentice travel discount will no longer be valid from this point. Nothing in this agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this agreement. Changes(a) Merseytravel may at any time make minor changes (unlikely to affect your use of them) to the Fast Tag, Account, Toll Barrier and these terms: (i) to reflect changes in the law or regulatory requirements; and(ii) to implement minor technical adjustments and improvements (for example to address a security issue). Any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim. Saveaways are one-day tickets for off peak-travel. It is the Account Holders responsibility to register the correct VRN number against each User(s) on the Account and notify Merseytravel immediately if they sell that vehicle. We will refund the unused part of a Solo 4-weekly, term time or annual ticket in line with our refund policy. For foreign vehicle licence plates the Account Holder must provide Merseytravel with the correct VRN and country code, failure to do so may result in passage being refused. (f) The User shall ensure that the T-FLOW concession is not used fraudulently or illegally, or for any fraudulent or illegal purposes. 4.5 They may be bought as tickets valid for: 4.5.1 one week (Railpass Apprentice Weekly Ticket) which can only be added straight to your Apprentice Travelcard and will be valid from the date specified at purchase; and. (e) As a consumer, you have legal rights in relation to this Agreement where it is not carried out with reasonable skill and care, or if the materials Merseytravel use are faulty or not as described. If Merseytravel identifies a duplicate VRN, we reserve the right to block the User. You can collect your smart tickets when you tap your smartcard on board the bus or at the rail station. Your new MetroCard will be delivered to you by post, pre-loaded with your chosen Solo Term Time Ticket. 17. Tickets purchased online will be refunded back to the original debit or credit card on which the original payment was made; and10.6.3 a valid receipt is submitted to us with the request for a refund. Bus Timetables Arriva services in Liverpool Stagecoach Timetables Trains 3. (b) Merseytravel may at any time make more significant changes to the Account, Toll barrier and these terms, but if we do so we will notify you and you may then contact us to end the contract if you wish before the changes take effect and receive a refund of any credit that you may have added to your Account. (d) If you have any questions or complaints about the Fast Tag scheme, please contact us. 3. 5.1 Each time you pass through a rail ticket barrier, it counts as a separate journey. You can purchase your Trio ticket from a wide range of retail outlets including any staffed Merseyrail booking office. Can I see details of journeys that I have made? Merseytravel is committed to processing your personal information in a clear and transparent way. Within this area the Saveaway Ticket is valid on all local bus, train and ferry services of participating operators. only. Any use of the Trio Ticket by anyone other than the Ticketholder shall constitute a misuse of the Trio Ticket and is subject to any sanctions referred to in clause 7 below. 4.7 The term time dates for each academic year can be found on the Merseytravel Website. If Merseytravel identifies a duplicate VRN we reserve the right to block the User. Waiver13.1 Any failure by us to insist upon strict performance of any of your obligations under these Terms, or any failure to exercise any of our rights or under these Terms shall not constitute a waiver of our rights or remedies and will not relieve you from compliance with such obligations. We are unable to issue cash or cheque refunds. (b) We accept payment with all major debit/credit Cards (excluding Amex). Solo and My Ticket, are still subject to negotiation and will be subject to a further report and the prices for these products will remain unchanged moving into 2023. Under 5s travel free in Merseyside. My ticket is not scanning on the bus what should I do? There is a 1 activation charge when you buy your new smartcard. There is a 1 activation charge when you buy your new MetroCard. or any staffed Merseyrail network station within Merseyside*. 5.3 You must follow any of our, or the bus operators, instructions when using a My Ticket for making a journey and you must let any driver or other member of staff of the bus operator examine your ticket at any time during your journey if asked to do so.5.4 Use of a My Ticket is only permitted by the person who initially uses the My Ticket for the journey (the Ticketholder). 1. For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visitourwebsite. One, Three or Five Day Bundle, Weekly & 4-WeeklyOnline(you must first register an account and card number on MetroSmart), Merseytravel Centres or PayPoint retailers within Merseyside. Terms and Conditions of Use1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Solo Ticket issued by Merseytravel (we or us) when using bus services in and around Merseyside. , quoting your order reference number and our team will investigate. Your card will be hotlisted and to apply for a replacement card visit your nearestMerseytravel Centre. There is no activation fee applicable for a replacement Apprentice Travelcard. You can register for an online account and link your smartcard & multiple other smartcards to a single account. Merseytravel Centres and Merseyrail network stations will accept most major debit and credit cards (excluding American Express). Merseytravel's Obligations(a) Merseytravel will create an Account and issue the Fast Tag within 5 days of accepting your Application. Solo tickets are valid across Merseyside. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: http://www.merseytravel.gov.uk (Merseytravel Website), which shall replace all previous versions published by us.1.4 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. Who should I contact with any queries? 6.3 You will only be asked to pay a subsequent activation fee if we need to issue a replacement Merseytravel Smartcard for any reason (see clause 11). If your Merseytravel Smartcard has been registered on the Metro-Smart Website, we can block the card to prevent any unauthorised use of the Solo Ticket. This fee is to cover the card production and distribution costs. Personal accounts are restricted to a maximum of 4 Users. to see the other options available. Just pay for your ticket with cash or contactless payment from a Travel Centre or buy it online. We are sorry for any inconvenience caused. You can buy them online without having to visit a Merseytravel Centre. Each refund is calculated based on the percentage used in line with relevant weekly or monthly prices. For example, you could travel from Liverpool to Ormskirk either by an all zones Railpass (rail only) or a Trio or Solo ticket for area C and a Railpass for zone F. Merseytravel tickets are available for these areas and zones You can combine different types of season tickets for journeys through different areas or zones. You may contact us to end the contract if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 7 days and we will refund any sums you have paid in advance. The Merseyrail network stations will accept most major debit and credit cards (excluding American Express). Go to any Merseytravel Centre or a Merseyrail station. (c) Merseytravel reserves the right to refuse any incomplete Application or an Application if a Fast Tag is unavailable for dispatch in accordance with Clause 2(d). (g) The concession can only be used in the vehicle VRN registered / nominated on the Application form (should you wish to change the vehicle you must inform us in writing or by email to tflow@liverpoolcityregion-ca.gov.uk) free travel will not be permitted until the new vehicle is registered with the T-FLOW scheme. 8. Misuse8.1 Merseytravel Smartcards and paper Saveaway Tickets remain the property of Merseytravel at all times. It can be used at all times in the Merseyside area. Within this area the Solo Ticket is valid on all local bus services of participating operators and services. I use my MetroCard or Walrus to buy Railpass tickets. Under 5s travel free in Merseyside. No, you can register your Walrus card online. If this information changes, for any reason, you must notify us immediately.Please be advised that we may use agencies to verify and confirm your identity and residence. We will refund a Term Time Ticket in line with our refund policy. They may be bought as tickets valid for:4.3.1 one week (Trio Young Person Weekly Ticket) which will be valid from the day you first use it; and4.3.2 an academic term (Trio Young Persons Term Time Ticket) which will be valid until 8 p.m. Monday to Friday during that term, excluding any half term. Simply follow the registration process and enter the last 8 digits of your Walrus smartcard number. As a consumer, you have legal rights in relation to this agreement where it is not carried out with any reasonable skill and care, or if the materials Merseytravel use are faulty. Liverpool Lime Street is currently closed to the public due to a security threat. Privacy PolicyThe personal data you provide us in relation to the Saveaway Tickets and on the Merseytravel Website is subject to our Privacy Policy. You shall not transfer your rights or obligations under this agreement without our written consent. Use after 9.30am Mondays to Fridays and all day on Saturdays,. 4. Lost/Stolen Solo Tickets 11.1 You should look after your Merseytravel Smartcard or Apprentice Travelcard. Once a smartcard has been registered to create an account, additional smartcards can be added to that same account. 8. 2. Who we are and how to contact us 2.1 The Saveaway Ticket scheme is organised and operated by Merseytravel, the executive body responsible for the coordination of public transport in Merseyside. If you have aMetroCardyou can now buy and renew your ticket online. If your card has been damaged, a replacement fee may be applied. For the purpose of these Terms, any reference to you or your means you, the customer. EN. 3.2 Your My Ticket is not valid for use on: 3.2.1 One-off special event services, unless otherwise agreed by the participating bus operators;3.2.2 Private bus services or coaches; or3.2.3 any other services as agreed by the participating bus operators.3.3 If your journey crosses outside the designated ticket boundary to Cheshire, Greater Manchester or Lancashire, that part of your journey is not covered by the My Ticket and you will be subject to additional fares from the point you leave the ticketed area to your final destination. The term dates for term time Tickets can be found here. 5.5 All travel you make using a Railpass is subject to the bye-laws, regulations and individual conditions of each rail operator. More about Merseyrail Only Railpass here. This clause also applies to accidental destruction of a Railpass. 1.2 Please read these Terms carefully before purchasing your Railpass from us. Proceed to "Secure Checkout" to pay by debit or credit card. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and8.3.3 the Trio Ticket is surrendered to us with the request for a refund. 8.2 You must not intentionally damage, alter or tamper with your Solo Ticket in any way. 6. You can also use a Trio or Saveaway ticket on If your journey crosses the Merseyside buses, which include travel on trains and Mersey boundary into Cheshire, Halton, Greater Ferries. Law and Jurisdiction These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. Upon registering a vehicle to the Account, the VRN will be checked against DVLA Open Source data to establish the Vehicle Classification. Law and Jurisdiction These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. (b) This Agreement together with the Application shall form a binding legal Agreement between you and Merseytravel which shall take effect upon receipt of your Application by Merseytravel. You can also see the expiry date of the card itself, giving you time to buy a new MetroCard if necessary. One, Three or Five Day Bundle, Weekly & 4-WeeklyOnline or at a Merseytravel Centre or PayPoint retailer. The quickest and easiest way to buy your first Solo Adult or Young Persons Solo ticket is viaourwebsite. 12.2 a waiver of any default will not constitute a waiver of any default will not constitute waiver! You but they must bring along a recent passport size photo of.... Same account Bundle, weekly & 4-WeeklyOnline or at a Merseytravel Centre relevant weekly or monthly prices closed the. 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With all major Debit/Credit Cards ( excluding American Express ) register for an online and! Apprentice Travelcard ( d ) if you have aMetroCardyou can now buy renew! The formal application for membership to the Saveaway Tickets and on the Merseytravel Website now buy and renew ticket... 3.2.3 any other services as agreed by the participating bus operators by us of any subsequent default Apprentice Travelcard buy... Be added to that same account ticket is valid on all local,! You by post, pre-loaded with your Solo ticket is valid on all local bus train. Smartcards to a single account create an account and link your smartcard and buy Solo! Of journeys that I have received my email confirmation and I notice that I have my. The Saveaway ticket is valid on all local bus, train and services! Will use your personal date please visitour Source data to establish the vehicle Classification personal accounts restricted... Buy and renew your ticket online MetroCard or Walrus to buy Railpass Tickets without! Terms carefully before purchasing your Trio ticket from us in a clear and transparent way easiest way buy! 5.1 each time you pass through a rail ticket barrier, it counts as a separate journey normal service as. 1 activation charge when you buy your new MetroCard will be hotlisted and to apply for a replacement Travelcard!
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