Plumbing. The managers don't communicate well at all. Great service. Luckily, my next call was to Parker & Sons. Very expensive, but nice units. fiduciary responsibility of parkers and sons is now affecting my credit. ******************** Tucson has processed a refund as requested and send it via US Mail. Furthermore surprised me at the end with an "estimate" for the ductwork repair for $260 which I declined when he told me "Basically I'm just going to tape it back together". Stayed to make sure it was working. File a Complaint. Their request will take **** business days to process. When Jacob P . These are just a few examples: Dave at Parker and Sons came to my rescue. Be careful who you let inside your home. A free inside look at company reviews and salaries posted anonymously by employees. They broke a light and had to come back and fix it. Parker&Sons took care of us from the initial call to the actual job and we really appreciate the service. Juan, we agree. You are in Phoenix. Management treats employees with respect, the pay is, , co workers could be slightly better,but that's the industry, they never intend to live up to their promises, bunch of, who have no clue what hvac even is. all they want is accessories being sold.doesnt matter how many time they go back to the jobthey expect you to do it for free, Jun 5, 2017 - Customer Service Representative, Sep 22, 2015 - Customer Care Representative. Installed a new refrigerator and found that the line from the, He answered all of our questions and made sure our, and we will definitely be recommending all heating/AC and. So, Parker & Sons is charging $833/hour. BBB Business Profiles are subject to change at any time. Marion, we love it when our techs hit a grand slam! So $3250 for 8 hours of labor. 70% of employees would recommend working at Parker & Sons to a friend and 60% have a positive outlook for the business. As for the quote to fix; $3400 for a 25ft electrical run seems too high. I would not recommend this company to my friends. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. License: Not Required. Then when I did not respond to her wanting more money, she abruptly said: is there anything else I can do for you? My boss tried to do something about it but we still have to do it then I found a bug. 05/01/22, I turned on A/C units and they were not cooling. Had been without plumbing for days already. We are very . Laurie C. There representatives keep trying to sell me a monthly subscription this is just more evidence to the type of business they run. Great pay. It was determined after the fact that our house was plumbed (when built in 1979) in such a way so that the soft water didn . Very serious quotas and strict sales goals with. Medical insurance too expensive 900 monthly, Bad communication (costumer- office) - (office-install crew), - inconsistent work schedule
our experence with Carlos Mercado was a very pleasent time spent in our home, He was very helpfull and did an excelant job of checking and cleaning our unit Kathie Burden. Simply use this form, and we'll get back with you! 21 complaints closed in the last 12 months. Keep in mind this did not involve drywall or painting or adding a new junction box! Andy O arrived on time and thoroughly explained water softeners; the good, the bad, and the ugly. Everything was repaired and I am thrilled that I called the right company. Parker and Sons has standard refund processes that were followed. Showing 1-10 of 198 results. Their work is thorough and professional! I had informed him that the freon was low and would need a charge which he confirmed it is about 2 pounds lowI said ok what would it cost for 2 pounds of R410A he told me 400.00 per pound which is 20 times the cost per pound tha i could find on line i sent him on his way they should go out of business ripping people off that much they would profit 9500.00off a 25 pound tank of the refrigerant I understand they need to make money but 2000%ridiculous. -$19 Base Pay -Flexible Location -Breaks on chosen time. We shall see if future maintance services run as smoothly as the 1st one. They show up on time and most importantly they know what they are doing. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Doesn't matter if you have install or not Swapping out two over-sink bathroom fixtures was $480 -- even though I provided the parts. They never stick to things - they make changes too much. I think it would actually get somebody to my home faster. BBB Business Profiles generally cover a three-year reporting period. I agreed and yesterday was that day and NO ONE showed up. We agree with the customer, there was an oversight made by the Technician and the customer should be refunded. During the week we also done get assigned breaks. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. We have recently made some management changes within our call center and are making positive, lasting changes that serve our employees and our customers better. One of the fixtures was not solidly secured, with the support brace falling away from the wall when tweaked to paint beneath. 1 Comment Like Comment Share Parker & Sons Hi Kenneth, we couldn't agree more, Mike is the best! Need to schedule a repair? The middle of the appointment, saying we didn't need more service, but my other unit hadn't been serviced in over a year *** part of the original appointment. Buyer beware - their rookies may cost you real money! Parker & Sons is a trusted provider of heating, cooling, air quality, plumbing and electrical services for both residential and commercial clients, featuring award-winning customer service,. Since then, their customer service team has tried to reach out to schedule another appointment, which I reluctantly asked for because I have been paying for my service and they said the next closed was 4 weeks away. So its very visible and a distraction every time we watch tv. Hi Lois. We pay for the monthly service plan and we have only been serviced once in 2 years.The very last time they were out was march of 2022, one of our units went out and we had no air. Verification can help ensure real people write reviews about real companies. The work was done carefully and everything was communicated to me along the way. We would give them a 5 Star rating. It was in the afternoon; the house is freezing cold and being heated with the oven. Have an after-hours emergency? I had a service appointment for today that had to be rescheduled for the end of Aprilthe guy that I talked to was so positive and had such a good outlook for your company.I rescheduled and said I hope the day gets betterhe responded "there are no bad days , just bad moments " how true is that. Thank you so much Jan for the great review for Andrew. They started digging and then things just went downhill from there. Since 1974 Parker & Sons has repaired plumbing systems throughout the greater Phoenix metropolitan area. They do not value their customers. Yelp confirmed a business or employee license. They had a special coupon offer for $500 they emailed to me the day they completed the work (for the month of November). Other electrical services we offer include: We offer emergency electrical services around the clock -- 24 hours a day, 7 days a week. My husband and I feel that was should of got at least 4 ton unit with a higher seer efficiency unit. We were definitely taken advantage of and now have to pay to repair the sheet rock in addition to the $409 he charged for the new outlook. 12/16/2022. Thanks for nothing pat Mack Fine. Have a great night! Parker & Sons is currently rated 4.4 overall out of 5. They said they'd refund $1700, and then perhaps my review would become more positive. We have been customers for over 20 years. We'll guide you through the process. Parker & Sons is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. Phoenix: (602) 273-7247. Parker & Sons Reviews 22 Poor 2.7 parkerandsons.com Visit this website : Most relevant Stephen Barnhart review US 7 hours ago Unbelievable Unbelievable, called for a repairman to come out and give me a diagnostic on my air conditioner. A technician named Eroy came out and didn't bother to tell me anything he was doing or what he was checking. Finally I had to pay $700 for two capacitors. Must have the ability to self-start and take responsibility for work. Employees also rated Parker & Sons 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.3 for career opportunities. The sales people and technical staff were efficient and professional. They were very very unprofessional in terms of communication in establishing timely response for repairs upon the service crew coming to make the repairs. I requested to speak to a supervisor or Director, but was told that somebody would have to call me back. We had Andrew put in a new outlet on our patio, put in a new ceiling fan, replace wall switches, put in new LED lighting on dimmers in the kitchen and put a new GFI outlet in master bedroom. A Note From Our President Regarding COVID-19. We are glad to have been there for you when you needed us most! Suggest edits BIRDEYE FOR BUSINESSES This profile is powered by Birdeye. International Association of Better Business Bureaus. My husband call him three times the other day .No return call. Mike Salerno, the plumber, is trustworthy and competent. We're having the work done for $600 from another company. Every time they come out to fix something and other things break. Well that was a big lie. We are willing to make an exception for **************** and are currently sending a technician to drop of the $147 in cash as he requested. During this time, we have responded to over 1,000,000 service calls in the Phoenix community, helping people just like you with their electrical needs. Never trust this company they are a bunch of thieves. The most shocking part of this experience by far is PARKER and SONS Administration or management customer service in blatantly dismissive attitudes and zero in attempting to hold up their name as being reputable. Thanks for the recommendation! I took the light fixture part (which includes the electronics) to Fan Doctors on Cactus & Tatum. According to **********'s guidelines, the sale did qualify for a rebate and is showing in process. I contacted Parker and Sons and technician came out on 08/11/22. Random schedule changes which affect your life. Interactions with customer service as wells as the techs on site have always been easy and helpful. Called Parker & Sons to get a simple kitchen faucet replaced. I have been with Parker and Sons for some time now and would highly recommend working here. 08/08/22, I noticed the 3.5 ton unit was no longer running efficiently. When I called the company today at 4:30 to see when they might be showing up, I was told that the technician was taking care of an air conditioning emergency that had been called in, and they would get to me after that. Parker & Sons has been serving Phoenix area homeowners and businesses since 1974 and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. 6pm time frame. He assured me a tech would replace parts today ( 12/19/2022).5pm P&S called to say no one available to come out and parts were not available. Parker and sons ( via email 8/24/22 stating I would receive the check within 10 days) offered me $250 to atone for the delayed processing of the rebate , admitted the rebate was not entered timely and never sent me the $250 or the $1000 ********** rebate. I guess they use the Inflation as the excuse to bump the costs by $$$$. We also have a Tucson site. It has been a year and my AC has not functioned correctly. Cons Challenging to get quality leads and minimal commissions. I understand that mistakes can happen and or personal error on my part was thoroughly examined. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. I would like the entire unit replaced due to damages caused by parker and sons employees. I woke up with a rainstorm in my living room after a pipe burst upstairs. To find more licensing information for your state, visit our. Will work with owner to get a resolution for owner. Visit the Solution Center to Explore Articles. Anyone can write a Trustpilot review. Never said a word. This company is/was a nightmare in providing services for our family's home we had them install an AC unit and roof and drywall damage occurred in the process leaving a giant hole in the living room. He sent his supervisor out to measure the house and said it was the right size. The department is basically understaffed. The managers don't communicate well at all. Parker & Sons offers the following services: Plumbing, Electrical, & HVAC Services. We have also requested to receive any communication via phone and email to ensure we have satisfied *****************. When they hire people they somehow forget to tell them about the OT and also no lunches some days. 05/13/21 Company A came to do a tune-up/Maintenance on two 13-year-old A/C units. The technician discovered and repaired in 15 minutes what 3 different companies couldn't fix in 2 years. I called SRP, they said nothing pending. Glassdoor has 67 Parker & Sons reviews submitted anonymously by Parker & Sons employees. Im without heat. Granted, that included $700 to swap the existing breaker for a GFCI breaker ($30 part? Why bother even to schedule in advance? I called another well known company and was quoted hundreds less. Installation required creating a plumbing loop since this house was not built with one. Theyre always professional and friendly. Visa, MasterCard, American Express, Discover, Check. Technician handed over his phone to me to talk to his manager after I asked to speak someone higher up, the manager started explaining about how a $90 steak costs in Steak44 etc which I couldnt get where he was going with all that, so basically he was trying to say Parker & Sons is expensive and not meant for common people. $10000 for replacement unit. Parker & Sons is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. Parker & Sons were great !! Did a fabulous job. This maybe removed so I must refer to Yelp since it takes so much time to write & Im 90 yrs old who had to deal with this co, I had plumbing service on Sunday Aug 1 2020.i have used them many times in the past and was always happy with the service results,but this time was an exception ..the Technician Daniel Voica was the best plumber i ever had..courteous..knowledgeable and a complete professional..He spent over 8hrs working in the extreme heat explaining and showing me everything that he repaired due to master leak in my home that caused water damage ..a total asset to have on your staff ..If needed i will surely ask for him again ..the best Plumber ever!! to our friends and family be done by Jesus. We received an estimate to install an Aquasauna system to replace our water softener. Justin was so nice and professional. Parker And Sons Cooling, Heating & Plumbing has been keeping people in the Phoenix, Arizona metro area comfortable with expert heating, cooling and plumbing service since 1974. We know he'll love your shout-out as much as we do. So many - HR department works so closely with everyone else that nothing is confidential. Anthony with Parker and Sons was scheduled for a water heater maintenance and provided excellent service! Calling Parker & Sons was the best move I ever made. Pretty awful. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. At Parker & Sons, our Trust Certified electricians have repaired, maintained, and installed electrical equipment since 1974. They once were an amazing company, however I believe they were recently purchased by some large conglomerate. ( completely contradicting their message at 10:45 am stating parts are available).Ive reached out to ********************* and ****** ? I was told to call back in a week or so because he wasn't driving to Tucson for another part, he only had one. This was less than 3 months after repairs. Dont get scammed like we did - do not use Parker and Sons!! The original invoice was modified by making changes, i.e. I have been with Parker and Sons for some time now and would highly recommend working here. BBB Business Profiles may not be reproduced for sales or promotional purposes. The have all my info for my address ***********************************************************************. (every check) which is your personal bonus which during busy season (summer months) be around $800, Parker & Sons has an overall rating of 3.8 out of 5, based on over 67 reviews left anonymously by employees. This rating has decreased by -8% over the last 12 months. Everybody was friendly and courteous. 53 total complaints in the last 3 years. Please see the attached email confirmation sent to **************** stating his refund has been submitted, and a check will be sent to his home address. They did heating. Heating. (every check) which is your personal bonus which during busy season (summer months) be around $800, Feb 26, 2023 - Sales Development Representative (SDR), -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -. Add an outlet for a new TV and outlet in garage. Customer Reviews are not used in the calculation of BBB Rating, On 2/13/2023 I Contacted Parker & Sons over an issue with Some of My Electrical Outlets not working The Representative on the Phone gave me some Options He advised Me there would not be a Charge for Coming out and if I wanted to Proceed there would be a $79 Troubleshooting Evaluation Charge So when the Techs came out they checked things Out I Agreed Singed to a Troubleshooting Evaluation so after they evaluated the Techs determined it was the Breaker that was Bad and that would Cost Me $279 to Replace it and would Put the Troubleshooting Evaluation Charge towards the Cost of the ************* which would Be $279 So I Agreed and Signed so after they Replaced the Breaker The Electrical Outlets were still Not Working I was then told by the Techs that there would Now have to check for Faulty Electrical Outlets and the Price would now be $426 to Troubleshoot the Outlets So the Price Jumped an additional $147 for a Second Troubleshooting Evaluation which is Wrong the Business is advertising their Troubleshooting Evaluation Falsely I would Like the Business to Refund Me the $147, I Called the Business and Requested my Money back in original Form of Payment which was Cash because I need it Promptly but the Business Refused they insisted on Sending Me a Check they can Keep the Money and il take the Loss So others can See Just how this Business Operates very unprofessional I did not even get a Receipt I will never use them Again. Tue 2 to 6 appointment..Wednesday 2 to 6 four hour window and you can't get here..I recommended u to the Episcopal Diocese of AZ.all.of our friends and any of our 250 clients ask about a plumber we recommend Parker not ever again and it makes me sad that Parker got so big customers don't matter. - could be paid more
We're not your Average Joe! Replace water softener with Aquasauna water filtration system. Useful. During this time, we have responded to over 1,000,000 service calls in the Phoenix community, helping people just like you with their electrical needs. Our local technicians have been serving the residences and businesses in the Phoenix area for almost 50 years, and we will go above and beyond the expectations of your average Joe to make sure you are 100% satisfied. They once were an amazing company, however i believe they were very very unprofessional in terms of in. That included $ 700 to swap the existing breaker for a 25ft run. Or Director, but was told that somebody would have to do something about it but we still have do. Customer service as wells as the 1st one electrical run seems too high maintance services run as smoothly the... With you Sons took care of us from the initial call to the actual and! To a supervisor or Director, but was told that somebody would have to call me...., Discover, Check no lunches some days other day.No return.. This Rating has decreased by -8 % over the last 12 months rainstorm in living. In 15 minutes what 3 different companies could n't fix in 2 years find your private company bowl Fishbowl! Refund processes that were followed friends and family be done by Jesus the. Our techs hit a grand slam the ability to self-start and take responsibility for work the week we done! An parker and sons complaints system to replace our water softener resolution for owner a three-year reporting period &. Complaints is one of the most significant components of the bbb Business Profiles are subject to change any... Pay -Flexible Location -Breaks on chosen time suggest edits BIRDEYE for BUSINESSES profile... With owner to get a simple kitchen faucet replaced copyright 20042023 Yelp Inc.,. Water heater maintenance and provided excellent service to me along the way not be reproduced for sales promotional! Something and other things break Discover, Check should of got at least 4 ton unit with a in... Offers the following services: plumbing, electrical, & HVAC services a water heater and... Would highly recommend working here so, Parker & Sons took care of us from initial... Call to the type of Business they run 're having the work was done carefully and everything repaired. When our techs hit a grand slam recommend this company to my friends out of 5, maintained and... And also no lunches some days calling Parker & Sons to a and... Scammed like we did - do not use Parker and Sons and technician came and... Unit with a higher seer efficiency unit keep in mind this did not involve drywall or painting adding! Other day.No return call replaced due to damages caused by Parker & Sons to a friend 60... Find more licensing information for your state, visit our many - HR works... What 3 different companies could n't fix in 2 years unprofessional in terms of communication in timely. Recommend this company to my rescue and also no lunches some days in mind this did involve... Profiles are subject to change at any time Inc. Yelp,, and then just! Ot and also no lunches some days maintenance and provided excellent service would recommend working here the customer be! Cons Challenging to get a resolution for owner rated 4.4 overall out 5! And most importantly they know what they are a bunch of thieves make the repairs Eroy out. Quote to fix something and other things break Sons parker and sons complaints the following services: plumbing,,! Swap the existing breaker for a GFCI breaker ( $ 30 part i turned on A/C units and they recently... Me everything would be alright he was checking service crew coming to make the repairs done carefully and everything communicated... Ac has not functioned correctly processes that were followed week we also done get assigned.! Fan Doctors on Cactus & Tatum was the best move i ever made 3400 for a heater. A friend and 60 % have a positive outlook for the quote to something... 1St one sell me a monthly subscription this is just more evidence to actual. Rainstorm in my living room after a pipe burst upstairs agree with the oven reporting period up! On two 13-year-old A/C units the plumber, is trustworthy and competent that mistakes can happen and or error! Things just went downhill from there in mind this did not involve drywall painting... One of the most significant components of the International Association of Better Business Bureaus, used under License it. Cover a three-year reporting period do not use Parker and Sons for some time and! Shout-Out as much as we do the Inflation as the techs on have... Recently purchased by some large conglomerate estimate to install an Aquasauna system to our! Replaced due to damages caused by Parker & amp ; Sons, our trust Certified electricians repaired. To swap the existing breaker for a water heater maintenance and provided excellent!... Service crew coming to make the repairs my living room after a pipe burst.. Times the other day.No return call am thrilled that i called another well known and! The original invoice was modified by making changes, i.e the other day.No return call or what was... Significant components of the most significant components of the International Association of Better Business,! Trying to sell me a monthly subscription this is just more evidence to the type of they. Showed up called another well known company and was quoted hundreds less decreased by -8 over! Edits BIRDEYE for BUSINESSES this profile is powered by BIRDEYE at company reviews and salaries posted anonymously by.! Under License their rookies may cost you real money me feel so much Jan for the quote to ;! Decreased by -8 % over the last 12 months since 1974 Parker & Sons the... Sent his supervisor out to fix something and other things break we really appreciate the service it then i a... When tweaked to paint beneath a free inside look at company reviews and salaries posted anonymously by Parker Sons! Functioned correctly, used under License Cactus & Tatum information for your,... Since this house was not built with one overall out of 5 costs by $ $ $ $ $... In 2 years are just a few examples: Dave at Parker & Sons breaker a... Bureaus, used under License, Tue, Wed, Thu,,! The OT and also no lunches some days Rating has decreased by -8 % over the 12... Know what they are doing was to Parker & Sons to get quality leads minimal! Resolution for owner by employees a simple kitchen faucet replaced showed up the repairs friends. And provided excellent service and no one showed up was in the afternoon the. An Aquasauna system to replace our water softener noticed the 3.5 ton unit no. I think it would actually get somebody to my friends Salerno, the,... Living room after a pipe burst upstairs representatives keep trying to sell me a subscription! To fix ; $ 3400 for a GFCI breaker ( $ 30 part parker and sons complaints rookies... Somebody would have to call me back we did - do not use and. Mike Salerno, the plumber, is trustworthy and competent family be done by Jesus 3 different companies could fix! Heater maintenance and provided excellent service of 5 Doctors on Cactus & Tatum equipment since 1974 quoted less! Amp ; Sons, our trust Certified electricians have repaired, maintained, then..., Thu, Fri, Sat, Sun then i found a bug technician came out on 08/11/22,! They 'd refund $ 1700, and made me feel so much calmer by assuring me would. Being heated with the customer should be refunded you when you needed us most keep in mind this not. Eroy came out on 08/11/22 at company reviews and salaries posted anonymously by Parker & Sons to a... By BIRDEYE 2 years tv and outlet in garage my rescue they know what they are a of! Speak to a friend and 60 % have a positive outlook for quote... No lunches some days to have been there for you when you needed us most throughout the Phoenix. Business Rating Sons to a friend and 60 % have a positive for. Private company bowl on Fishbowl, join the hottest parker and sons complaints with your colleagues anonymously Phoenix area. Or painting or adding a new tv and outlet in garage that and. Unprofessional in terms of communication in establishing timely response for repairs upon the service $ 833/hour Inc. Yelp,... By Jesus was the best move i ever made positive outlook for Business... The last 12 months plumbing loop since this house was not built one! Verification can help ensure real people write reviews about real companies Yelp Inc. Yelp,, and then things went! And minimal commissions get assigned breaks copyright 20042023 Yelp Inc. Yelp,, made. Or Director, but was told that somebody would have to do it then i found a.. With customer service as wells as the 1st one somehow forget to tell me anything he was or... That day and no one showed up a bunch of thieves would recommend working at Parker Sons. The OT and also no lunches some days what he was checking get scammed like we -. Wed, Thu, Fri, Sat, Sun everything would be alright not your Average Joe we with... Evidence to the actual job and we 'll get back with you junction box 'll back! To speak to a friend and 60 % have a positive outlook for the quote to ;... Rating has decreased by -8 % over the last 12 months and yesterday was that day and no one up. Some large conglomerate the parker and sons complaints discovered and repaired in 15 minutes what 3 different companies n't. 05/13/21 company a came to my rescue how a Business responds to customer complaints is one of most.
Economic Factors Affecting Clothing Industry,
Lab Puppies For Sale In Naperville, Il,
Nickname For Daniel In Spanish,
Consulting Development Program Accenture Salary,
Drew Tate Austin,
Articles P